Cassondra Brannon
Douglasville,GA
Summary
Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives.
Overview
21
21
years of professional experience
Work History
Lead Patient Advocate
Northwest Georgia Oncology
Douglasville, USA
09.2012 - Current
- Coordinated with pharmacy staff to ensure medications requiring prior authorization are completed.
- Trained new staff on prior authorization procedures and company policies.
- Facilitated communication between providers, payers and health plans regarding prior authorization processes.
- Coordinated with pharmacy staff to ensure medications requiring prior authorization are processed correctly.
- Provided customer service to patients and healthcare providers, answering questions related to prior authorization and insurance coverage.
Scheduler / Front Desk
Jackson Siegelbaum Gastroenterology/West Shore Endoscopy Center
05.2007 - 06.2012
- Greeted patients and guests upon entering lobby areas.
- Processed incoming referrals for new patients, verifying insurance information and scheduling appointments accordingly.
- Ensured that all necessary documents were completed correctly prior to patient's appointment date.
Front desk/receptionist
Pinnacle Health System
, Kline Family Practice
04.2004 - 05.2007
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Education
Diploma -
William Penn High School
01.1995
Certificate of Completion - Business
Harrisburg Steelton Vo-Tech School
01.1995
Skills
- Financial assistance
- Insurance verification
- Customer service
- Team leadership
- Multitasking and organization
- EMR
- Prior authorization
Timeline
Lead Patient Advocate
Northwest Georgia Oncology
09.2012 - Current
Scheduler / Front Desk
Jackson Siegelbaum Gastroenterology/West Shore Endoscopy Center
05.2007 - 06.2012
Front desk/receptionist
Pinnacle Health System
04.2004 - 05.2007
Diploma -
William Penn High School
Certificate of Completion - Business
Harrisburg Steelton Vo-Tech School