Cassondra Fleenor
Kingsport,TN
Summary
Dynamic leader with proven expertise in operational efficiency and guest relations, honed at Eat Awesome / Mid City Grill. Excelled in enhancing customer satisfaction and streamlining front-of-house operations, significantly improving table turnover rates. Skilled in POS system operation and conflict resolution, adept at fostering a culture of teamwork and high standards in food safety compliance.
Overview
4
4
years of professional experience
Work History
Restaurant Front of House Manager
Eat Awesome / Mid City Grill
10.2020 - Current
- Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
- Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
- Assisted in menu development and pricing strategies to increase sales while maintaining food quality standards.
- Improved table turnover rates with efficient seating procedures and timely clearing of tables after guests'' departures.
- Maintained a clean, welcoming environment by overseeing daily cleaning tasks and ensuring adherence to health codes.
- Conducted regular staff meetings to provide updates, address concerns, and maintain open lines of communication among team members.
- Performed cash handling activities and secured nightly bank deposits.
Seasonal Sales Associate
Rue 21
12.2020 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Skills
- Operational Efficiency
- Recruitment and hiring
- Food Safety Compliance
- Guest Relations
- Employee Scheduling
- Staff Motivation
- POS System Operation
- Allergy awareness
- Brand representation
- Conflict Resolution
- Customer Satisfaction
Timeline
Seasonal Sales Associate
Rue 21
12.2020 - 02.2021
Restaurant Front of House Manager
Eat Awesome / Mid City Grill
10.2020 - Current