Cassondra LaFramboise
Meridian,USA
Summary
Dynamic professional transitioning from patient care to customer service and support, driven by a passion for helping others. Over 10 years of experience in delivering exceptional customer service, combined with a solid foundation in office management and proficiency in tools such as Microsoft Office, EMR, Epic, and Workday, provide a strong skill set to excel in a customer support role. Excellent communication abilities, along with strong organizational and problem-solving skills, ensure effective multitasking and time management. Adept at working independently and collaboratively within a team environment, ready to contribute positively to any organization.
Overview
7
7
years of professional experience
Work History
Certified Nursing Assistant
Saint Alphonsus Health System
01.2025 - 06.2025
- Accurately documented patient data and care activities in electronic health records (EHR), ensuring precise recordkeeping and compliance with hospital standards.
- Coordinated with nurses and healthcare staff to streamline patient care processes, effectively managing time-sensitive requests and prioritizing tasks in a high-volume environment.
- Maintained detailed logs of patient care, vital signs, and procedural support, contributing to seamless communication and efficient workflow within the unit.
Med Tech, Caregiver
Grace Memory Care
10.2023 - 12.2024
- Maintained accurate documentation of resident care, medication administration, and behavioral observations, ensuring compliance with facility policies and state regulations.
- Supported team operations by managing resident schedules, coordinating care activities, and quickly addressing emergent needs in a fast-paced, high-attention environment.
Med Tech, Caregiver
Progressive Staffing
06.2023 - 11.2023
- Adapted quickly to diverse healthcare facilities by maintaining accurate records, following varying protocols, and collaborating with new teams to ensure seamless resident care and compliance.
Med Tech, Caregiver
Brookdale Senior Living
01.2023 - 11.2023
- Conducted auditing and charting of resident care and medication administration, ensuring accuracy in documentation and compliance with regulatory standards.
- Trained and onboarded new employees, coordinating schedules and providing guidance to improve workflow efficiency and team performance in a fast-paced environment.
Med Tech, Caregiver
Elegant Assisted Living
10.2021 - 01.2023
- Maintained accurate and timely resident documentation, including medication administration records and daily care logs, ensuring compliance with state regulations and internal procedures.
- Managed medication cart operations and coordinated resident care schedules, supporting effective communication between staff, families, and medical professionals to enhance overall care continuity.
Member Outreach Specialist
Apollo Intelligence
04.2022 - 12.2022
- Utilized Outlook, Microsoft Teams, and Excel to manage and update medical staff account information, ensuring data accuracy and timely communication regarding market research studies.
- Conducted high-volume outreach to healthcare professionals, documenting interactions and maintaining detailed records to support efficient study recruitment and client satisfaction.
Lab Processor
Interpath Laboratory
08.2021 - 11.2021
- Processed lab results, entered data into database, also trained to be a phlebotomist.
Phone Banker
Wells Fargo
01.2018 - 04.2019
- Handled high-volume inbound calls while accurately verifying sensitive financial data, updating customer records, and documenting case details in internal systems to ensure regulatory compliance.
- Resolved escalated customer issues with professionalism and efficiency, coordinating across departments and maintaining detailed logs to support quality assurance and service continuity.
Education
5 Years of School - Social Sciences
Boise State University
Boise, IDSkills
- Microsoft Office
- Epic
- Data Entry
- Workday
- Scheduling
- BlueStep
- Records
- EMR
- Database Management
- Inventory
- Spreadsheets
- EHR
- HIPAA
- Medical Terminology
- Banking
- Process Optimization
- Business Communications
- Organized
- Customer Service
- Communication
- Accurate
- Multitasking
Timeline
Certified Nursing Assistant
Saint Alphonsus Health System
01.2025 - 06.2025
Med Tech, Caregiver
Grace Memory Care
10.2023 - 12.2024
Med Tech, Caregiver
Progressive Staffing
06.2023 - 11.2023
Med Tech, Caregiver
Brookdale Senior Living
01.2023 - 11.2023
Member Outreach Specialist
Apollo Intelligence
04.2022 - 12.2022
Med Tech, Caregiver
Elegant Assisted Living
10.2021 - 01.2023
Lab Processor
Interpath Laboratory
08.2021 - 11.2021
Phone Banker
Wells Fargo
01.2018 - 04.2019
5 Years of School - Social Sciences
Boise State University
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