Marathon Running- Actively train and participate in various races throughout the year
Cassondra Self
Lead Bartender/ Certified Trainer
Orlando,FL
Summary
Exceptionally meticulous and energetic individual possessing strong networking and communication skills with superior customer service and client relationship experience. Proficient in working and adapting in fast paced and changing environments. Adept at interfacing with and managing disagreeable customers and clients in stressful situations while maintaining courtesy and positivity. Team-oriented leader with clear communication and collaborative approach to workplace administration. Experience in management and leading bartending team of 24 people to fill all customer orders.
Overview
11
11
years of professional experience
10
10
years of post-secondary education
Work History
Lead Bartender & Trainer
Bubba Gump
06.2012 - Current
- Provided excellent service and ensure personal levels of attention in a customer service driven environment
- Demonstrated an ability to multi-task while managing various situations/individuals while serving thousands of customer's monthly
- Ensured compliance with relevant regulatory employment rules and OSHA standards
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Engaged in suggestive selling and sales techniques while continuously demonstrating genuine hospitality and establishing rapport with customers.
General Manager
Rosey’s Bistro
08.2016 - 08.2017
- Developed and maintained relationships with customers and suppliers through account development.
- Organized special events in the restaurant, including receptions, promotions and corporate luncheons
- Promoted the business through participation in and sponsorship of community events while managing all functions of corporate social media presence
- Led and directed team members on effective methods, operations and procedures
- Conducted weekly inventory and ordered supplies
- Effectively managed payroll and timekeeping including onboarding, training and terminations.
Education
Bachelor’s Degree - Event Management
University of Central Florida
08.2011 - 05.2016
Bachelor’s Degree - Restaurant Management
University of Central Florida
08.2011 - 05.2016
Skills
Staff Management
New hire training
Responsible alcohol service
Proficient with MS Word, Excel, Powerpoint
Vendor sourcing
Building Effective Relationships
Interests
Yoga- Partake in at-home yoga and visit studio hot yoga classes weekly
Reading- Both fiction and non-fiction novels
Timeline
General Manager
Rosey’s Bistro
08.2016 - 08.2017
Lead Bartender & Trainer
Bubba Gump
06.2012 - Current
Bachelor’s Degree - Event Management
University of Central Florida
08.2011 - 05.2016
Bachelor’s Degree - Restaurant Management
University of Central Florida
08.2011 - 05.2016