Cassondra Megan Shields
Stamping Ground,KY
Summary
Resourceful finance and customer relations professional with proven ability to deliver accurate financial reporting and exceptional service. Strong teamwork and communication skills enhance collaboration and client satisfaction. Adaptable to changing environments and challenges, consistently achieving results.
Overview
12
12
years of professional experience
Work History
Billing
Automotive Management Services, INC
Frankfort, KY
03.2025 - Current
- I go through all the documents received by our Finance Managers in a deal jacket where they sold a vehicle to a customer.
- I put them in order in separate piles for title, bank, Compliance, and then other.
- I then post our deals in our system and get them ready for our title clerk.
- I also reconcile our bank statement daily.
- I post all of our electronic funds to our account.
- I process product cancellations and refund the customer or bank.
Bookkeeper/ Title Lien Clerk
Scott County Clerks Office
Georgetown, KY
02.2016 - 03.2025
- Maintained accurate financial records for county transactions and accounts.
- Reconciled bank statements to ensure record accuracy.
- Assisted in preparing annual budgets and financial reports.
- Ensured accuracy in all accounting entries and records.
- Performed month-end closing activities.
- Maintained and reconciled general ledger accounts.
- Posted journal entries to the general ledger system accurately and timely.
- Conducted month-end and year-end close processes, ensuring accuracy of financial reporting.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Answered customer inquiries via phone and email.
Newspaper Carrier
Independent Contractor-Lexington Herald Leader
Lexington, KY
12.2013 - 02.2016
- Delivered newspapers accurately to designated routes each morning.
- Managed inventory of delivery supplies and organized for efficient distribution.
- Communicated effectively with customers regarding delivery schedules and concerns.
- Maintained a consistent schedule to ensure timely deliveries regardless of weather conditions.
- Operated a reliable vehicle to transport newspapers safely across assigned areas.
- Coordinated with the Lexington Herald Leader for updates on delivery changes or promotions.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Delivered newspapers to customers on a daily basis.
- Preserved condition of newspapers to satisfy customers or store locations.
- Interacted with customers to troubleshoot complaints or update records.
- Communicated with customers regarding delivery requests, stoppages and restarts of paper delivery.
Education
High School Diploma -
Scott County High School
Georgetown, KY 06-2002
Skills
- Attention to detail
- Time management
- Outstanding Customer Service
- Positive attitude
- Clean driving record
- Adaptability and flexibility
- Teamwork and collaboration
References
References available upon request.
Timeline
Billing
Automotive Management Services, INC
03.2025 - Current
Bookkeeper/ Title Lien Clerk
Scott County Clerks Office
02.2016 - 03.2025
Newspaper Carrier
Independent Contractor-Lexington Herald Leader
12.2013 - 02.2016
High School Diploma -
Scott County High School