Castanza Allen
Gastonia,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Newell Brands Inc.
11.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Data Entry Clerk
Ranstad Staffing
03.2016 - 11.2019
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Developed and maintained databases to store customer information.
- Created and maintained data entry logs to track data entry activities.
- Scanned documents and saved in database to keep records of essential organizational information.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Preserved customer confidence and protected operations by keeping information confidential.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Education
Associate of Arts - Liberal Arts And General Studies
Southern New Hampshire University
Hooksett, NH06.2016
Skills
- Business Development Understanding
- Report Preparation
- Records Preparation
- Coordination
- Proofreading
- Order and Refund Processing
- Shipping Procedures Understanding
- Prioritization
- Filing
- Customer Support
- Microsoft Office
Timeline
Customer Service Representative
Newell Brands Inc.
11.2019 - Current
Data Entry Clerk
Ranstad Staffing
03.2016 - 11.2019
Associate of Arts - Liberal Arts And General Studies
Southern New Hampshire University
Similar Profiles
Elorm KabaElorm Kaba
Technical Support Representative at Newell Brands Inc.Technical Support Representative at Newell Brands Inc.
Dallas YoungDallas Young
DC Associate at Newell Brands Inc.DC Associate at Newell Brands Inc.
Manuel E. SilvaManuel E. Silva
Forklift Operator/Factory Line Worker at Newell Brands Inc.Forklift Operator/Factory Line Worker at Newell Brands Inc.
NAGARJHUNN ANANDA VIJAYANNAGARJHUNN ANANDA VIJAYAN
Apprentice Trainee at Newell Brands Inc.Apprentice Trainee at Newell Brands Inc.
Madelyn HaskettMadelyn Haskett
Host Trainer at Outback SteakhouseHost Trainer at Outback Steakhouse