I’m a motivated team player passionate about creating outstanding customer experiences. I thrive in fast-paced environments where I can stay calm, professional, and focused on solutions. With strong communication, organizational, and multitasking skills, I enjoy building positive relationships, resolving challenges quickly, and going the extra mile to deliver top-quality service.
Hi, I’m
Catalina Acosta
Hollywood,Florida
Summary
Overview
7
years of professional experience
Work History
Palm Beach Pharmacy
Customer Service Representative
01.2023 - Current
Job overview
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Resolved customer inquiries by utilizing company systems and resources efficiently.
- Trained new team members on processes, enhancing overall team productivity and service quality.
- Implemented process improvements that streamlined operations, reducing response times significantly.
JM Family Enterprises Inc.
Contract Analyst
11.2022 - 03.2023
Job overview
- Monitor existing contracts for upcoming expiration dates, subsequently coordinating with appropriate channels for contract re-negotiation and possible renewal.
- Review and understand contract plans and specifications.
- Worked to resolve lenders and customers issues by proactively communicating with dealerships.
- Reviewed details on incoming contracts and service agreements to keep pricing correct.
Assist Diabetics
Bilingual Customer Service Representative
01.2022 - 09.2022
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Communication advocating through social networks.
- Managed over 70 customer calls per day.
Amazon
Amazon Shopper
09.2020 - 02.2022
Job overview
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Demonstrated speed and accuracy in order item selection.
- Selected best-quality perishable items such as meat and produce.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
Call 4 Health
Bilingual Customer Service Representative
02.2020 - 08.2021
Job overview
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Answered average of 82 calls, addressing customer inquiries, solving problems.
- Respond to patient(s) and client(s) with the utmost courtesy and professionalism
- Arranges for specific patient needs, including Spanish interpreter services.
- Translator for doctors and costumers seeking for appointments
- Monitoring and scheduling of appointments for patients
Dunkin Donuts & Baskin Robbins
Crew Member
04.2018 - 05.2020
Job overview
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
Education
Palm Beach State College
Associate of Science from Nursing
07-2028
University Overview
Deerfield Beach High SchoolDeerfield Beach, FL
High School Diploma
12.2019
University Overview
Skills
- Interpretation and Translation Services
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Team-Oriented and Cooperative
- Critical Thinking
- Microsoft PowerPoint
- Courteous with Strong Service Mindset
- Customer service
- Data entry
- Critical thinking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Professional Working
Timeline
Customer Service Representative
Palm Beach Pharmacy
01.2023 - Current
Contract Analyst
JM Family Enterprises Inc.
11.2022 - 03.2023
Bilingual Customer Service Representative
Assist Diabetics
01.2022 - 09.2022
Amazon Shopper
Amazon
09.2020 - 02.2022
Bilingual Customer Service Representative
Call 4 Health
02.2020 - 08.2021
Crew Member
Dunkin Donuts & Baskin Robbins
04.2018 - 05.2020
Deerfield Beach High School
High School Diploma
Palm Beach State College
Associate of Science from Nursing
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