Patrice White
CSR
Marietta,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Bells Outlet
Marietta, GA
04.2019 - 02.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Recommended products to customers, thoroughly explaining details.
- Provided primary customer support to internal and external customers.
Education
Nursing Assistance
Fort Pierce Westwood High School
Fort Pierce, FL06.1989
Skills
- Interpretation and Translation Services
- Upselling Products and Services
- Call Documentation
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Customer Retention Strategies
- Needs Assessment
- Order and Refund Processing
- Efficient and Detail-Oriented
- Cash Register Operations
Accomplishments
Wrote or Completed 3 Books
Timeline
Customer Service Representative
Bells Outlet
04.2019 - 02.2020
Nursing Assistance
Fort Pierce Westwood High School
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