Catalina Alexuc
Hollywood
Summary
Dynamic and results-driven professional with a proven track record at MDVIP, adept in database management and interpersonal communication. Excelled in enhancing customer retention and driving sales, evidenced by over 900 new enrollments and a significant contribution to revenue growth. Skilled in CRM and customer service, consistently achieving and surpassing set goals with a focus on strategic client engagement and team collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Advocate
MDVIP
09.2023 - Current
- Worked closely with existing customers to understand their needs, resulting in $172,000 in retention revenue.
- Made over 70 outbound calls and a minimum of 15 face-to-face interactions per shift, resulting in over 900 new enrollments my first year.
- Utilized CRM functionalities to identify high-value customer segments, enabling targeted campaigns leading to reaching 90% of the company's targeted goal across my 5 transitions.
- Entered details into computer systems and managed a database of information.
Real Estate Agent
Engage100 Realty Group
12.2022 - Current
- Guided sellers and buyers in marketing and purchasing a property, increasing agency revenue by 15% my first year.
- Delivered final offers to sellers and prepared contracts, leases, deeds, and closing statements, completing 7 closings my first year.
- Organized and conducted over 70 property showings, resulting in a 95% client satisfaction rate.
- Developed and maintained a network of over 100 potential buyers and sellers, fostering strong relationships that led to a 10% increase in referral business.
Community Marketing Agent
Wyndham Destinations - WorldMark by Wyndham
01.2022 - 01.2023
- Attended over 7 home shows and over 10 local events, resulting in recruiting over 300 candidates and bringing in over $180,000 in timeshare sales.
- Screen and qualify potential customers based on company guidelines, leading to a 35% increase in the company's revenue.
- Top producer 3 months in a row, bringing in 45% of the total clients.
Assistant Manager
Enterprise Rent-A-Car
09.2019 - 02.2021
- Served as a point of contact for customer resolution, successfully deescalating 85% of issues without upper management involvement.
- Deposited checks to the bank and helped the store manager maintain accurate records.
- Maintained up- to-date knowledge on protection plans and vehicle features, leading to $150,000 in upsell revenue my first year.
- Trained and developed 6 team associates in product selling techniques and procedures, maintaining a 90% retention of the staff.
Waitress
Cantina Laredo
07.2015 - 07.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Trained 5 of the wait staff in running the POS system, customer service practices, and the opening/closing process.
- Ensured that all guests felt welcomed by providing attentive and professional service at all times, leading to an average of 20% in tip earnings.
- Upsold on entrees, drinks, and desserts based on dinner preferences and prior food orders by a minimum of $500 every night.
Education
Bachelor of Arts - Business Administration And Management
Florida Atlantic University
Boca Raton, FL08-2019
Skills
- Collaboration
- Interpersonal
- Organizing and prioritizing
- Problem - solving skills
- Customer service
- Adaptability and flexibility
- Data analysis
- Database Management
- Computer Literacy
- POS
- Salesforce
- CRM
Certification
- Public Notary
- Accounting Technology Specialist
- Real Estate Agent
Languages
Romanian
Native or Bilingual
Spanish
Full Professional
Timeline
Patient Advocate
MDVIP
09.2023 - Current
Real Estate Agent
Engage100 Realty Group
12.2022 - Current
Community Marketing Agent
Wyndham Destinations - WorldMark by Wyndham
01.2022 - 01.2023
Assistant Manager
Enterprise Rent-A-Car
09.2019 - 02.2021
Waitress
Cantina Laredo
07.2015 - 07.2019
Bachelor of Arts - Business Administration And Management
Florida Atlantic University