Summary
Overview
Work History
Education
Skills
Timeline
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Catalina Andrews

Roy

Summary

A motivated scheduler with a demonstrated ability in working well in busy environments. Skilled in prioritizing patients and ensuring they are welcomed into a friendly and positive environment. Multitasks effectively to handle the different needs of multiple patients with speed and accuracy. Excellent communication and conflict-resolution skills.

Overview

4
4
years of professional experience

Work History

Customer Care Representative

Hawx Pest Control
Ogden , Utah
04.2024 - Current
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.

Scheduler

Ogden Clinic
South Ogden , Utah
07.2023 - 03.2024
  • Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
  • Enhanced patient satisfaction with timely and accurate appointment confirmations and reminders.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.

Optician

Walmart
07.2022 - 07.2023
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
  • Performed basic vision testing for new patients.

Shift Lead

SUBWAY®Restaurants
02.2020 - 07.2022
  • Kept employees operating productively and working on task to meet business and customer needs
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Trained new employees and delegated daily tasks and responsibilities

Education

Some College (No Degree) - Psychology

Weber State University
Ogden, UT

High School Diploma -

Roy High School
Roy, UT
05.2022

Skills

  • Analytical and Critical Thinking
  • Individualized instruction
  • Progress reporting
  • Safety processes and procedures
  • Client Service
  • Strong Organization

Timeline

Customer Care Representative

Hawx Pest Control
04.2024 - Current

Scheduler

Ogden Clinic
07.2023 - 03.2024

Optician

Walmart
07.2022 - 07.2023

Shift Lead

SUBWAY®Restaurants
02.2020 - 07.2022

Some College (No Degree) - Psychology

Weber State University

High School Diploma -

Roy High School

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Catalina Andrews