Catalina Becerra
Fontana,CA
Summary
Over 20 years experience in an administrative function. This includes billing, customer service by phone and face to face, accounts management, executive support, purchasing, data entry, inventory, records management, among other skills detailed in work history. Not limited to the work I have successfully executed in the past; open to learning new duties. Enthusiastic customer service rep. Willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Jacuzzi Group
Chino
05.2021 - Current
- Handling phone calls, data entry, customer service, order processing, issue credit memos, tracking orders, liaison between dealers and company personnel, emailing with dealers and shipping staff, worked both domestic and international regions, manually invoice orders stuck in system after shipping, verify and cancel orders, inventory, clean up invoicing of inter companies, processing credits.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Promptly responded to inquiries and requests from prospective dealers/customers
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
Trands USA
04.2016 - 03.2020
- Handling phone calls in call center environment, customer service, data entry, order processing, tracking orders, liaison between customers and company out in China, preparing shipments of fabrics going to China and other international destinations, filing, faxing, emailing with customers and production team, prepare DHL BOL, prepare UPS shipping labels and return shipping labels
Billing/Shipping Manager
Streamline Industries Inc
01.2015 - 02.2016
- Billing of daily shipments, order printing, phones, provide information for customer via phone, email and in person, filing, data entry, process UPS and USPS labels for daily shipments, prepare end of day reports, prepare truck shipments, schedule pick-ups, manage and schedule international shipments both inbound and outbound, customer service, took orders both via phone and email, build material for inventory purposes, track orders, create spreadsheets, pull and pack items that are shipping, input shipment information in Amazon’s vendor central, create purchase orders for outsource jobs, follow up on all outsource jobs, processed shipping quotes.
Education
G.E.D -
Chino Adult School
Chino, CA02.1997
Skills
- Bilingual English and Spanish
- Self-Motivated and Independent
- Freight Knowledge
- Customer Relations
- Effective Communication
- Invoice Preparation
- Microsoft Office
- Customer service oriented, multi-line phone system experience, records management, scheduling
- Strong multi-tasking, team player, fast learner, and organization skills
- Interpersonal Skills
- Punctual and Reliable
- Work Order Following
Timeline
Customer Service Representative
Jacuzzi Group
05.2021 - Current
Customer Service Representative
Trands USA
04.2016 - 03.2020
Billing/Shipping Manager
Streamline Industries Inc
01.2015 - 02.2016
G.E.D -
Chino Adult School