Summary
Overview
Work History
Education
Skills
Timeline
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Catalina Martinez

Las Vegas

Summary

Dynamic Technical Specialist with a proven track record at Apple, excelling in customer service and technical support. Skilled in Microsoft Suite and adept at problem-solving, I foster strong client relationships while effectively managing expectations. Committed to delivering exceptional results and enhancing customer experiences through clear communication and innovative solutions.

Overview

12
12
years of professional experience

Work History

Technical Specialist

Apple
Las Vegas
07.2024 - Current
  • Provided technical assistance to clients by troubleshooting system problems to identify the root cause of system issues.
  • Managed client expectations through clear communication of technical limitations.
  • Established and maintained strong client relationships through exceptional problem-solving and technical support.
  • Navigate customer service issues with care, and strong interpersonal skills.
  • Maintained detailed records of customer interactions, transactions and services for future reference.

Operations Specialist

Apple
Las Vegas
08.2022 - 07.2025
  • Work closely with management and leadership team
  • Document and maintain the store's entire inventory including products, parts, tools and supplies
  • Finalize online orders and fulfill immediate deliveries
  • Get products, parts, and tools to team members on the sales floor or in other parts of the store
  • Work with team to complete inventory tasks and keeping the stockroom organized
  • Follow step by step procedures to ensure everything is processed correctly and accounted for

Product Specialist

Apple
Las Vegas
07.2021 - 08.2022
  • Warmly welcome guests, create appointments, confirm check-in and coordinated pick-ups for guests and couriers
  • Create unique and personal experiences for customers by anticipating customer needs
  • Maintain visual standards of the store
  • Remain knowledgeable and up to date of current products and releases and convey the information to guests
  • Handle and offer guest payment and financing options

Private Nanny

Private Family Client
Las Vegas
07.2015 - 03.2020
  • Worked actively to fulfill wishes and requirements given by parents while communicating with parents about daily activities, behaviors, and achievements
  • Developed early literacy and exposed children to Spanish language
  • Coordinated everyday activities that encouraged education and social skills
  • Transported the children to and from school, lessons, appointments, and other activities

Receptionist

Millenium Staffing Solutions
Las Vegas
03.2019 - 04.2019
  • Performed clerical duties including managing incoming calls; preparing and sending correspondence; creating and maintaining confidential employee files with employment verifications, wage statements, and W2s
  • Coordinated with payroll department the management of employees on payroll and pay discrepancies
  • Processed and reviewed online job applications and subsequently conducted interviews
  • Managed customer service inquiries
  • Provided basic information of Nevada Labor laws.
  • Administered drug tests to finalize prospective employees interview process
  • Documented and maintained background checks and drug test results

Child Care Worker

Artsy Nannies
Las Vegas
02.2018 - 10.2018
  • Maintained accurate and detailed records for both staff and enrolled children that included attendance history, health or safety concerns, incident reports, and emergency contact information
  • Answered phone calls regarding childcare questions and offered up-to-date knowledge of sales and store promotions
  • Processed payments by check, cash, debit, and credit card while maintaining accurate drawer accountings
  • Monitored and enforced adequate supply and material inventory
  • Communicated regularly and openly with children's parents

Executive Assistant

Law Office of David A. Rahm
Las Vegas
12.2013 - 02.2016
  • Indexed, catalogued, and stored physical case files to comply with Nevada Revised Statute record keeping mandates
  • Performed clerical duties including managing incoming calls, scheduling appointments, preparing and sending correspondence, managed mail distribution
  • Completed forms, reports, logs, and records to ensure that all documentation for Human Resources was effectively handled

Cashier

Target Corporation
Las Vegas
06.2014 - 10.2014
  • Processed payments by check, cash, debit, and credit card while providing correct change and maintaining accurate drawer accountings; while applying memorized codes for proper pricing and efficient check out
  • Greeted and engaged with customers while providing immediate and dedicated assistance

Education

Diploma -

Cheyenne High School
Las Vegas, Nevada

Skills

  • Microsoft Suite
  • CaseIQ case management system
  • Effectively utilize online resources
  • EasyPay
  • Concierge
  • Avionte
  • Outlook
  • Mobile Genius
  • Strong customer service skills
  • Conversational Spanish

Timeline

Technical Specialist

Apple
07.2024 - Current

Operations Specialist

Apple
08.2022 - 07.2025

Product Specialist

Apple
07.2021 - 08.2022

Receptionist

Millenium Staffing Solutions
03.2019 - 04.2019

Child Care Worker

Artsy Nannies
02.2018 - 10.2018

Private Nanny

Private Family Client
07.2015 - 03.2020

Cashier

Target Corporation
06.2014 - 10.2014

Executive Assistant

Law Office of David A. Rahm
12.2013 - 02.2016

Diploma -

Cheyenne High School

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Catalina Martinez