Catalina Ornelas
San Antonio,TX
Summary
Proven Administrator Assistant and Customer Service Representative with a track record of enhancing office efficiency and customer satisfaction at Ramp Business Solutions LLC. Skilled in Microsoft Excel and exceptional communication, adept at managing confidential documents and resolving customer complaints, significantly improving client loyalty. Demonstrates advanced computer proficiency and a commitment to outstanding customer engagement.
Overview
8
8
years of professional experience
Work History
Administrator Assistant
Ramp Business Solutions LLC
01.2022 - 05.2024
- Handled high volume of phone calls, directing callers to appropriate personnel or providing information as needed.
- Managed confidential information with discretion, ensuring the privacy of sensitive documents.
- Managed incoming mail and correspondence, distributing items as necessary while maintaining confidentiality of sensitive materials.
- Maintained a professional office environment, ensuring cleanliness and proper organization of supplies.
- Performed routine clerical tasks by scanning, filing, and copying documents.
Customer Service Representative
Hope Medical Supply
03.2016 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
Education
No Degree - Criminal Justice
UTSA
San Antonio, TXHigh School Diploma -
Thomas Jefferson High School
San Antonio, TX05.2006
Skills
- Advance Computer Proficiency
- Microsoft Excel
- Office Administration
- Document Management
- Customer Engagement
- Excellent Communication
- File Organization
Languages
Spanish
Native or Bilingual
Timeline
Administrator Assistant
Ramp Business Solutions LLC
01.2022 - 05.2024
Customer Service Representative
Hope Medical Supply
03.2016 - 02.2021
No Degree - Criminal Justice
UTSA
High School Diploma -
Thomas Jefferson High School
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