catalina Padilla

Executed medical orders report generation, printing, and mailing to clients 30 days prior to appointments for scheduling with primary physicians to complete M11Q or DOH before due dates. Updated discharge reports weekly alongside medical orders due reports. Faxed completed M11Q or DOH to insurance providers including Metro Plus, Healthfirst, and Fidelis. Managed faxing and mailing of 485 forms to doctors' offices and ensured accurate information entry into HHA Exchange for clinical data. Updated physician information and verified eligibility through e-PACES.

Oversaw adherence to customer call guidelines, focusing on service levels and handle time. Acted as a liaison between customers and internal departments to enhance communication. Upheld confidentiality standards while addressing inquiries from prospective customers in a timely manner. Coordinated interview schedules for potential employees and managed placement test administration. Evaluated potential employee records, including medical history and certification verification. Input medical orders and clinical data into HHA Exchange. Initiated daily client calls to verify home health aide attendance. Generated daily vocatech reports to assess call performance.

Oversaw logistics and material preparation for board meetings and staff events, ensuring seamless execution. Developed comprehensive expense reports and capital expenditure requests to support financial planning. Managed relationships with office supply vendors and streamlined office operations. Facilitated guest arrivals and coordinated delivery processes. Supervised communication by managing all incoming and outgoing calls. Evaluated applicant resumes and organized interview schedules for candidates.