Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Catarina Parker

Lebanon,Tennessee

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Supervisor, Rx

CVS Pharmacy
Lebanon, Tennessee
06.2022 - Current
  • Worked with cross-functional teams to achieve goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Analyzed data from customer surveys to determine customer preferences regarding product offerings or services provided by the store.
  • Assisted customers with prescription orders by verifying information related to insurance coverage and dosage amounts.
  • Maintained compliance with state and federal drug laws.
  • Monitored employee performance and productivity to ensure that quality standards were met.
  • Provided direction, guidance, and coaching to staff members in accordance with store policies and procedures.

Customer Experience Sales Floor Associate

JCPenney
Mount Juliet, Tennessee
07.2021 - 06.2022
  • Operated point of sale systems, managing cash and card transactions securely.
  • Developed knowledge about products and sales items to answer customer questions.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Greeted customers to determine wants or needs.
  • Maintained a clean and organized sales floor area at all times.
  • Handled returns of products in accordance with company policies.
  • Participated in team meetings to review sales goals and objectives.

Back of House Team Member

Chick-fil-A
Lebanon, Tennessee
02.2021 - 06.2021
  • Handled multiple food orders simultaneously, prioritizing tasks to meet tight deadlines.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Assisted in developing kitchen procedures to optimize workflow and improve overall efficiency.
  • Maintained cleanliness and organization in the kitchen, adhering to health and safety standards.
  • Labeled and stored raw food and ingredients in appropriate storage rooms, refrigerators and freezers.
  • Cleaned work areas, equipment and utensils after use to maintain a safe and sanitary environment.
  • Prepared, cooked and presented food safely and quickly to meet restaurant's standards.

Education

Some College (No Degree) - Information Technology

Cumberland University
Lebanon, TN

Skills

  • Safety reviews
  • Attendance oversight
  • Labor and food cost control
  • Shift reporting
  • Quality assurance and control
  • Cash handling expertise
  • Inventory management
  • Employee training
  • Training and mentoring
  • Policy enforcement
  • Billing support
  • Insurance billing
  • Data analysis
  • Team leadership

Certification

  • Licensed Pharmacy Technician

Accomplishments

  • Gamma Beta Phi Honors Society

Timeline

Shift Supervisor, Rx

CVS Pharmacy
06.2022 - Current

Customer Experience Sales Floor Associate

JCPenney
07.2021 - 06.2022

Back of House Team Member

Chick-fil-A
02.2021 - 06.2021

Some College (No Degree) - Information Technology

Cumberland University

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Catarina Parker