Taylor Reed
Lake Charles,LA
Summary
Detail-oriented and empathetic pharmacy professional transitioning to a Medical Receptionist position, offering over four years of experience in patient scheduling, insurance verification, and HIPAA-compliant data management. Committed to enhancing the patient experience through effective communication and organizational skills. Proven ability to efficiently manage multiple tasks while maintaining a welcoming atmosphere for patients. Eager to leverage healthcare knowledge and interpersonal skills to contribute positively to a medical team.
Overview
9
9
years of professional experience
Work History
Shift Supervisor, Rx
CVS Pharmacy
Sulphur, LA
08.2022 - Current
- Supervised daily pharmacy operations, ensuring compliance with regulations and company policies.
- Trained and mentored pharmacy staff on operational procedures and customer service excellence.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated medication dispensing processes, enhancing accuracy and efficiency in prescriptions.
- Resolved customer inquiries and issues, improving satisfaction rates through effective communication.
- Improved customer satisfaction with prompt and accurate prescription services, maintaining a professional demeanor at all times.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Processed and dispensed medications accurately, ensuring compliance with pharmacy regulations.
- Assisted pharmacists in patient consultations, providing information on medication use and side effects.
- Maintained inventory levels, ordering supplies to prevent shortages and optimize workflow efficiency.
- Trained new staff on pharmacy procedures and software systems to enhance team productivity.
Pharmacy Clerk
Walmart
Abbeville, LA
12.2021 - 08.2022
- Greet customers, answer calls, and field patient questions
- Collect payment and insurance information
- Keep front end shelves organized and clean, along with the rest of the pharmacy
- Make regular OTC inventory checks and order merchandise
Driver
DoorDash
Lafayette, LA
01.2021 - 10.2021
- Delivered customer orders to specified locations accurately, safely and on time
- Provided great customer service
Personal Shopper
Shipt
Lake Charles, LA
09.2020 - 01.2021
- Utilized technology to communicate with and fulfill customer orders
- Accurately and efficiently scanned items and processed payments
Child Care Teacher
Little Scholars Preschool
Moss Bluff, LA
01.2020 - 08.2020
- Built and maintained relationships with families and coworkers
- Provided children with a safe, loving, responsive, nurturing and academically focuses learning environment
Cashier
Robie's Food Center
Abbeville, LA
04.2019 - 01.2020
- Greeted customers with a pleasant attitude and answered any questions
- Attention to detail and followed multi-step processes
- Used a POS register system to accurately check out customers
Cashier
Tan’s Haven
Kaplan, LA
06.2017 - 04.2019
- Greeted customers with a pleasant attitude and answered any questions
- Attention to detail and followed multi-step processes
- Used a POS register system to accurately check out customers
Education
Pharmacy Technician Program
Unitech Training Academy
Lafayette, LA11-2022
Associate Degree - General Studies
SOWELA Technical Community College
Lake Charles, LA05-2020
Associate Degree - General Studies
South Louisiana Community College
Lafayette, LA05-2019
High School Diploma - undefined
North Vermillion High School
Maurice, LA05-2018
Skills
- Identifying Brand and generic
- Identifying Meds for certain illnesses
- Standard Precaution
- Pharmacology Calculations
- Medical/Pharmacology Terminology
- Administrative Skills
- Pharmaceutical Inventory & Storage
- Computer Skills
- Safety and Training
- Strong work ethic
- Prescription Identification & Preparation
- Insurance Billing/Verifications
- Cash handling
- Workplace safety
- Safety awareness
Timeline
Shift Supervisor, Rx
CVS Pharmacy
08.2022 - Current
Pharmacy Clerk
Walmart
12.2021 - 08.2022
Driver
DoorDash
01.2021 - 10.2021
Personal Shopper
Shipt
09.2020 - 01.2021
Child Care Teacher
Little Scholars Preschool
01.2020 - 08.2020
Cashier
Robie's Food Center
04.2019 - 01.2020
Cashier
Tan’s Haven
06.2017 - 04.2019
Associate Degree - General Studies
SOWELA Technical Community College
Associate Degree - General Studies
South Louisiana Community College
High School Diploma - undefined
North Vermillion High School
Pharmacy Technician Program
Unitech Training Academy