Catarina Peko
106 South Kuakini Street, Apt 3, Honolulu,USA
Summary
Seeking to utilize over eight years of customer service experience, problem solving abilities, and good communication skills to enhance customer interactions and achieve company goals.
Overview
13
13
years of professional experience
Work History
Airport Security Officer
Allied Universal Security Services
Honolulu
01.2022 - Current
- Maintained a safe environment for travelers by consistently enforcing airport safety regulations and protocols.
- Managed access control systems to ensure only authorized personnel could enter restricted areas of the airport.
- Streamlined the screening process with efficient use of X-ray machines, metal detectors, and other advanced technologies.
- Provided exceptional customer service to passengers, addressing their concerns while maintaining a professional demeanor during security procedures.
- Promoted an inclusive and welcoming airport environment by addressing the needs of diverse passengers, including those with disabilities or special requirements.
- Improved overall airport safety by participating in regular training exercises to stay current on emerging threats and security best practices.
- Reduced potential threats by promptly responding to and resolving security incidents and emergencies.
- Protected sensitive information from unauthorized disclosure through careful handling of classified materials and adherence to confidentiality policies.
- Assisted in preventing unauthorized access to secure areas through vigilant monitoring and enforcement of access control measures.
Air Ramp Agent
UPS
Honolulu
10.2019 - 02.2020
- Load and unloading aircraft
- Sort and scan boxes into ULD’s
- Unloading customer trucks cargo onto sort belt
- Organize USPS Mail ULD’s, hook up line and pull to Postal
- Unload all USPS Mail ULD’s and scan onto Postal sort belt
- Complete Mail documents and all mail are accountable for final report.
- Air Ramp Department (Mail Team)
Customer Service Supervisor
Pacific Air Cargo
Honolulu
12.2011 - 07.2019
- Provide good customer service to all on phone, walk-in, and by email customers.
- Train all new employees (Multiple accounts)
- Prepare schedule and ensure that employees understand their duties or tasks
- Monitor employee productivity and provide constructive feedbacks along with coaching.
- Provide customers with rates and quotes
- Track shipments for inbound and outbound international & domestic
- Assist Customer service Manager with daily tasks
- Use different computer system check emails, prepare flights manifests
- Request Landing rights to Customer Border Protections
- Prepare requests for State Agriculture and Federal Agriculture for inspections of perishables in and out of Hawaii.
- Setup Charter flights and special request Aircrafts
- Prepare load plans/outbound documents for all domestic and international flights
- Drive out on terminal ramp to drop off documents for aircrafts departures signed by Customs.
- Assist Customer with clearing their shipments with customs
- Scan all inbound and outbound international mail from the postal office.
- Upload mail scanner files onto computer and send out FTX messages to Sydney, Australia.
- Arrive and depart all flights in the system.
- Accept all customer drop off shipments from cargo, personal items, and Live animals.
- Assist warehouse agents with accepting interline transfers from another carrier.
- Make bookings for customer international and domestics.
- Prepare monthly reports with billing for international flight accounts
- Complete reports for customers claim for damaged/missing cargo.
- Prepare office employees for TSA audits and as well with our warehouse agent
- Monitor employees request off and vacation leave and make sure we always coverage.
- Follow up team members with updates with the operations
- Lead customer service meetings
- Accept and screen BIO shipments.
- Always encourage each and every one of our team to be positive as we work together.
- Always multitasking from one account to another each day: Qantas, Jetstar, Air New Zealand, Alaska, and PAC.
- Customer Service Department
Casher
Navy Exchange
10.2017 - 02.2018
- Assist customer with checking prices of items
- Scan and complete transactions
- Accepting payments: Card, check, and cash
- Assist customer in cashing checks
- Bagging merchandise
- Complete returned items and refunds
- Inform customers for upcoming promotions and additional discounts
- Give out flyers and coupons
- Assist customers with directions
- Prepare cash register for opening of the store and closing
- Turn in Cash register drops at the end of the shift.
Freight Handler
Fedex Express
10.2016 - 02.2017
- Sort boxes on the conveyor belt
- Scan all barcodes of each box
- Hand lift and stack boxes into containers
- Push ULD’s on ball roller floors around onto scale
- Place all freight containers onto dollies
- Make labels for each destination of ULD
- Make notation if have any damage containers
- Drive tugs by the aircraft and load/unload aircraft
- Make sure all containers are locked in the correct position assigned from the loading lead.
- Wing walker the aircraft into gate parking
- Coned around the aircraft
- Drive and use these machines to work on the aircraft loader, belt loader, and staircase.
- Scan mail bags and sort into assigned location.
Education
Business Management
Argosy University of Honolulu
06.2018
High School Diploma - undefined
Samoana High School
American Samoa06.2008
Skills
- Passenger screening
- Patience and empathy
- Surveillance monitoring
- Incident reporting
- Threat detection
- Customer service and assistance
- Teamwork
Timeline
Airport Security Officer
Allied Universal Security Services
01.2022 - Current
Air Ramp Agent
UPS
10.2019 - 02.2020
Casher
Navy Exchange
10.2017 - 02.2018
Freight Handler
Fedex Express
10.2016 - 02.2017
Customer Service Supervisor
Pacific Air Cargo
12.2011 - 07.2019
Business Management
Argosy University of Honolulu
High School Diploma - undefined
Samoana High School