Catasha Frazier
Ann Arbor,MI
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced environments. Successful at service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Resourceful Supervisor trained in resolution of critical issues within time sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
7
7
years of professional experience
Work History
Server
Jennifer Williams
05.2025 - Current
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, enhancing workflow.
- Trained new staff on menu offerings and service protocols, improving team performance.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
Church Volunteer
Otis Washington
01.2019 - Current
- Coordinated community outreach programs to engage congregation and local residents.
- Assisted in organizing weekly services, ensuring smooth operation and participant satisfaction.
- Mentored new volunteers, fostering skill development and enhancing team cohesion.
- Developed training materials for volunteer onboarding, improving retention and readiness.
Attractions Host
Irene Mapes
05.2021 - 01.2024
- Welcomed and engaged visitors, enhancing overall guest experience.
- Informed guests about attractions, schedules, and safety protocols.
- Coordinated daily operations to ensure smooth attraction functionalities.
- Trained new staff on operational procedures and guest interaction techniques.
Assistant Manager
Irene Mapes
05.2021 - 01.2024
- Led daily operations, ensuring efficiency and adherence to company policies.
- Mentored junior staff, fostering professional growth and development.
- Implemented process improvements, enhancing workflow and productivity across teams.
- Developed training materials, streamlining onboarding for new employees.
Education
Bachelor of Science - Psychology
University of Michigan
Ann Arbor, MI05-2029
Associate of Applied Science - General Studies
Delta College
319 E Genesee Ave, Saginaw, MI01-2024
Skills
- Leadership qualities
- Community service
- Professional appearance
- Customer service
- Sales expertise
- Sales techniques
- Relationship management
Affiliations
Volunteering with elders
Volunteer work
- Developed training materials to onboard new volunteers, facilitating smooth integration into the team.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Collaborated with local organizations to identify partnership opportunities and expand service offerings.
Accomplishments
NOBCCHE (National Organization for the Professional Advancement of Black Chemists and Chemical Engineers) Member
Timeline
Server
Jennifer Williams
05.2025 - Current
Attractions Host
Irene Mapes
05.2021 - 01.2024
Assistant Manager
Irene Mapes
05.2021 - 01.2024
Church Volunteer
Otis Washington
01.2019 - Current
Bachelor of Science - Psychology
University of Michigan
Associate of Applied Science - General Studies
Delta College