Cate Reiker
Santa Barbara,CA
Summary
Dynamic and customer-focused professional with a proven track record at Sam’s Chowder House, excelling in delivering exceptional service and enhancing customer satisfaction. Skilled in food safety and preparation, I effectively managed high-pressure situations while fostering a welcoming environment, consistently increasing sales through suggestive selling and attentive service.
Overview
6
6
years of professional experience
Work History
Takeout Specialist
Sam’s Chowder House
05.2025 - 07.2025
- Entered orders in electronic system, drove to customer addresses to deliver food and beverages in person and processed cash and card payments on location.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
Host
Sam’s Chowder House
04.2024 - 07.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Surf Rentals
Norcal Surf Shop
08.2019 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Front Desk Receptionist
Seabreeze Motel
10.2023 - 02.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Terra Nova High School
Pacifica, CAPre Nursing
College of San Mateo
San Mateo, CASkills
- Excellent customer service
- Patience and empathy
- Food safety
- Food preparation
Additional Information
Played Waterpolo throughout High school
Peer Counseling in High School
Timeline
Takeout Specialist
Sam’s Chowder House
05.2025 - 07.2025
Host
Sam’s Chowder House
04.2024 - 07.2025
Front Desk Receptionist
Seabreeze Motel
10.2023 - 02.2024
Surf Rentals
Norcal Surf Shop
08.2019 - 04.2024
Terra Nova High School
Pre Nursing
College of San Mateo
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