Catelyn Kirkwood
Columbus
Summary
Reliable and personable food service professional with 5 years of experience in high-volume restaurants and customer-focused environments. Skilled in delivering exceptional guest service, multitasking in fast-paced settings, and ensuring a clean, welcoming atmosphere. Ambitious, adaptable, and eager to contribute to a high-standard hospitality team.
Overview
5
5
years of professional experience
Work History
Server
Roosters Wings
Columbus
05.2024 - Current
- Serve food and alcohol in a high-energy sports bar, managing multiple tables during peak hours
- Ensure compliance with food safety and alcohol service regulations
- Process payments, resolve guest concerns, and maintain a clean, professional environment
- Build rapport with regulars and enhance the overall guest experience
Server
Northstar Café
Westerville
03.2023 - 03.2024
- Delivered exceptional service to over 100 guests per shift in fast-casual restaurant.
- Maintained strict adherence to sanitation and alcohol policies for guest safety.
- Responded to guest inquiries, offered personalized recommendations, and nurtured relationships.
- Assisted in food preparation to ensure timely service and quality standards.
Worker / Shift Manager
Chick-Fil-A
Columbus
03.2021 - 02.2023
- Managed orders from initiation to completion, ensuring food quality and presentation aligned with brand standards.
- Delivered exceptional customer service while fostering a positive team culture.
- Operated POS systems, conducted cash and credit transactions, and accurately balanced cash drawers.
- Organized shift positions, counted cash drawers nightly, and performed inventory checks and food safety tests.
Education
Bachelor of Science - Marketing Management
Liberty University
Lynchburg, VA05-2027
High School -
Olentangy Berlin High School
Lewis Center, OH01.2024
Skills
- Food service and customer service
- Professionalism and dependability
- Adaptability and fast learning
- Team collaboration
- POS systems and cash handling
- Alcohol service compliance knowledge
Timeline
Server
Roosters Wings
05.2024 - Current
Server
Northstar Café
03.2023 - 03.2024
Worker / Shift Manager
Chick-Fil-A
03.2021 - 02.2023
Bachelor of Science - Marketing Management
Liberty University
High School -
Olentangy Berlin High School