Catelynn Morris
Lubbock,TX
Overview
4
4
years of professional experience
Work History
Sales Associate
Bath And Body Works
07.2023 - Current
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Recommended complementary purchases to customers, increasing revenue.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Receptionist / Social Media Manager
Omni Nail Bar
03.2021 - 03.2023
- Organized, maintained and updated information in POS databases.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Shift Lead
Dunkin Donuts & Baskin Robbins
12.2019 - 03.2021
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Ensured compliance with company policies as well as local health department regulations throughout daily operations.
- Collaborated with management to develop strategies for improving overall store operations.
- Optimized customer experience by delivering outstanding services and effectively troubleshooting issues.
Education
BBA - Business Management
Texas Tech University
Lubbock, TX05.2025
Skills
- Promotional support
- Sales Goals Attainment
- Verbal/written communication
- Flexible Schedule
- POS System Operation
- Problem-solving skills
Involvement
- Sigma Phi Lambda / Active Member / January 2024-Present
- South By Sea Merchandise Company / Campus Manager / June 2023-Present
- Women In Business Organization / Active Member / August 2023-Present
Timeline
Sales Associate
Bath And Body Works
07.2023 - Current
Receptionist / Social Media Manager
Omni Nail Bar
03.2021 - 03.2023
Shift Lead
Dunkin Donuts & Baskin Robbins
12.2019 - 03.2021
BBA - Business Management
Texas Tech University
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