Caterina Davis
Dorchester,MA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
1
1
Certification
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Server
Pier 6
Boston, Massachusetts
04.2024 - 03.2025
- Delivered exceptional customer service, ensuring guest satisfaction in a fast-paced dining environment.
- Assisted guests with menu selections and beverage pairings.
- Recommended premium menu items to enhance guest dining experience and increase sales. to enhance guest dining experience.
- Trained in wine and liquor service, contributing to memorable guest experiences.
- Managed payment transactions accurately and efficiently at the register.
Server
The Mercantile
Worcester, Massachusetts
05.2022 - 01.2024
- Delivered exceptional customer service, enhancing guest experience in a fast-paced dining environment.
- Resolved customer inquiries and issues promptly, ensuring customer satisfaction.
- Took customer orders and communicated special requests to kitchen staff.
- Executed payment transactions with accuracy and efficiency, contributing to smooth operations at the register.
Server/Bartender
Worcester Country Club
Worcester, Massachusetts
05.2021 - 09.2021
- Prepared and served beverages, ensuring adherence to club standards and enhancing guest satisfaction.
- Greeted guests with friendly, professional service.
- Supported guest engagement, fostering a welcoming atmosphere to elevate overall experience.
- Engaged customers in friendly conversations, contributing to a memorable bar experience. with customers to support enjoyable bar experience.
Education
Bachelor of Science - Nursing
University of Massachusetts, Boston
Boston, MA 09.2020 - 12.2024
Skills
- Beverage preparation
- Beverage knowledge
- Menu knowledge
- Order management
- Transaction management
- Upselling techniques
- Customer relationship management
- Customer service
Certification
- Advanced Cardiovascular Life Support (ACLS)
Timeline
Server
Pier 6
04.2024 - 03.2025
Server
The Mercantile
05.2022 - 01.2024
Server/Bartender
Worcester Country Club
05.2021 - 09.2021
Bachelor of Science - Nursing
University of Massachusetts, Boston
09.2020 - 12.2024