Caterina Mattio
Summary
Dynamic Customer Service Representative at Torrington Savings Bank, adept at resolving conflicts with empathy and critical thinking. Proven ability to enhance customer loyalty through effective communication and active listening. Skilled in research methodologies and data analysis, with experience in EEG techniques and SPSS, contributing to successful interdisciplinary projects.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative II
Torrington Savings Bankj
06.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Undergraduate Student Researcher (Dr. Petley)
Clarkson University
08.2022 - 05.2023
- Conducted cognitive behavior tests on student participants to analyze unconscious processing of auditory stimuli using EEG equipment, ensuring accurate data collection and analysis.
- Demonstrated proficiency in EEG setup, operation, and troubleshooting, ensuring optimal data quality during experiments.
- Adhered to federal ethical guidelines and maintained Human Subjects Training certification while facilitating cognitive testing in compliance with established protocols.
- Collaborated with interdisciplinary research teams, providing technical assistance and fostering a cooperative and productive work environment.
- Developed proficiency in various neuroimaging and electrophysiological techniques, contributing to the accuracy of experimental outcomes.
Undergraduate Student Research (Dr. Legault)
Clarkson University
08.2021 - 05.2022
- Led and coordinated with peers to conduct comprehensive content analysis on qualitative data extracted from surveys, ensuring thorough analysis and informed decision-making.
- Collaborated with a team to draft and submit Institutional Review Board (IRB) proposals, ensuring compliance with ethical guidelines and regulatory standards for research involving human subjects.
- Demonstrated technical proficiency by presenting complex research methodologies and findings at RAPS (Research and Project Showcase).
- Maintained detailed and accurate records of experimental procedures, ensuring data integrity, transparency, and reproducibility of research findings.
Education
Bachelor of Science - Psychology
Clarkson University
Potsdam, NY05-2023
Post Graduate Certificate -
Cheshire Academy
Cheshire, CT04-2019
High School Diploma -
Wooster School
Danbury, CT06-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Research Methodologies
- Cognitive Behavior Tests
- SPSS
- Microsoft Office
Certification
CITI Human Subjects Training
Timeline
Undergraduate Student Researcher (Dr. Petley)
Clarkson University
08.2022 - 05.2023
Customer Service Representative II
Torrington Savings Bankj
06.2022 - Current
Undergraduate Student Research (Dr. Legault)
Clarkson University
08.2021 - 05.2022
Bachelor of Science - Psychology
Clarkson University
Post Graduate Certificate -
Cheshire Academy
High School Diploma -
Wooster School
Similar Profiles
Madix McIntoshMadix McIntosh
Lifeguard at City of TorringtonLifeguard at City of Torrington
Paul EbbsPaul Ebbs
Maintenance Director at Essential Care of TorringtonMaintenance Director at Essential Care of Torrington
Robert PentinoRobert Pentino
Recreation Director at City Of TorringtonRecreation Director at City Of Torrington
Wesley GreenWesley Green
Customer Service Representative II / Financial Services Representative II at QNB BankCustomer Service Representative II / Financial Services Representative II at QNB Bank
Jennifer L. KnaussJennifer L. Knauss
Claims Associate II/ Customer Service Representative II at PremeraClaims Associate II/ Customer Service Representative II at Premera