Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
achievements
References
Timeline
Generic

Caterine Dobrzanski

Monroe,NJ

Summary

Organized Branch Service Leader equipped with operations management skills and strong banking experience. Manages currency, teller schedules and customer interactions effectively with proven strategies. Advanced knowledge of security procedures and transaction monitoring requirements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Branch Service Manager

Valley National Bank
12.2009 - Current
  • Ensures that the branch is on compliance with bank policies, all legal and regulatory requirements
  • Managed branch operations for optimal efficiency, ensuring smooth daily functioning and minimizing downtime.
  • Enhanced customer satisfaction by providing efficient and accurate transactions at the cashier counter.
  • Reduced errors in cash handling by implementing a system for double-checking balances, ensuring accuracy and accountability.
  • Assisted in achieving company sales goals through upselling promotional items during checkout, resulting in increased revenue.
  • Collaborated with fellow employees to address complex transactions or resolve customer issues, promoting teamwork and problem-solving skills.
  • Supported store operations by accurately maintaining cash registers, preparing daily deposits, and reconciling discrepancies as needed.
  • Demonstrated flexibility in scheduling availability by working various shifts as needed, supporting overall staff coverage requirements when necessary.
  • Mentored junior employees in professional development opportunities, helping them advance their careers within the organization.
  • Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
  • Coached staff to improve efficiency and revenue with more effective procedures and approaches.
  • Conducted regular audits of branch activities, ensuring compliance with regulatory requirements and company policies.
  • Boosted team morale through effective communication, recognition of achievements, and creating a positive work environment.
  • Trained staff in bank products, operations procedures and successful sales strategies.
  • Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.

Assistant Branch Manager/ Auditor Supervisor

Commerce Bank
07.1999 - 11.2009
  • Streamlined account opening processes for faster service, resulting in increased new accounts.
  • Enhanced customer satisfaction by providing efficient and accurate banking services.
  • Collaborated with team members to achieve branch sales targets consistently.
  • Managed high-volume transactions accurately, ensuring minimal discrepancies in daily reconciliations.
  • Supported branch operations by maintaining compliance with internal policies and regulatory requirements.
  • Successfully resolved customer complaints promptly and professionally, preserving client loyalty and trust in the institution.
  • Conducted regular audits on assigned portfolios maintaining accuracy of records.
  • Boosted operational efficiency by conducting regular audits of internal controls, procedures, and compliance measures.
  • Assisted in the development and implementation of new products tailored to specific client needs, increasing overall product offerings.

Store General Manager/Training Supervisor/ Auditor

Parade of Shoes
01.1990 - 07.1999
  • Improved store efficiency by implementing inventory management systems and streamlining operational processes.
  • Reduced employee turnover through effective recruitment, training, and performance evaluation initiatives.
  • Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
  • Mentored employees for professional growth, fostering a positive work culture that encouraged collaboration and teamwork.
  • Conducted regular audits of all store departments to ensure adherence to operational standards and identify areas requiring attention or improvement.
  • Coordinated with regional management on strategic planning initiatives aimed at improving store performance within the district or territory as a whole.
  • Managed overall visual merchandising efforts within the store location while adhering to corporate standards and guidelines, ensuring a consistent brand image across all marketing materials.
  • Improved customer satisfaction ratings through excellent service, timely problem resolution, and effective communication.
  • Increased store profitability by implementing cost-saving measures and optimizing inventory management.

Education

Associate of Arts - Early Childhood Education

Jersey City State University
Jersey City, NJ
1994

Skills

  • Community Relations
  • Regulatory Compliance
  • Problem Solving
  • Decision Making
  • Time Management
  • Branch Security
  • Staff Training and Development
  • Team Leadership

Accomplishments

Received employee retention award in 2010

Received recognition for best audits several times in different divisions within the bank between 2000 -2022.

Languages

Spanish
Native or Bilingual

Certification

Notary Public

achievements

Participated in three bank acquirements, Long Island, New Jersey and Alabama.

Trained staff members in the entire division during IBS conversion in 2023.

Work closely with Divisional Operation Manager and cover the division in her absents.

Helped with Service Managers Development program in 2022-2023.

Continuing to participate with DOM and SEM's to clear GL 's and better understanding of the new system.

Successfully completed numerous training programs and courses with the bank.

Participate in community and public service functions on behalf of the bank.

References

References available upon request.

Timeline

Branch Service Manager

Valley National Bank
12.2009 - Current

Assistant Branch Manager/ Auditor Supervisor

Commerce Bank
07.1999 - 11.2009

Store General Manager/Training Supervisor/ Auditor

Parade of Shoes
01.1990 - 07.1999

Associate of Arts - Early Childhood Education

Jersey City State University

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Caterine Dobrzanski