Hi, I’m
Catessa Joiner
Ladson,SC
Summary
Vibrant and dedicated professional who has maintained steady employment with the same company for eight years. In these eight years, I have held various positions as I rose to management. My career has been focused on hospitality and operations management, where I have grown in the ability to direct, coordinate, and manage while maintaining a positive and friendly work atmosphere. My goal moving forward is to gain more skills and experience, all the while keeping sharp what I have already learned.
Overview
9
years of professional experience
Work History
Ashley Park Retirement
General Manager
03.2022 - Current
Job overview
- Lead the development of all sales and operations strategies and arctic for the community
- Meet financial management requirements of community
- Develop and implement successful strategies regarding labor, occupancy, expenses, and quality of services and review and redirect activity
- Responsible for interviewing, hiring, training, scheduling, developing, and performance managing assigned staff
- Build a high-performance team and keep morale high
- Employee satisfaction and engagement scores
- Actively partner with Community Sales Manager to assess competitive threats, sales plan, and engage in business-to-business sales calls
- Maintain a safe work and living environment
- Promoted to Regional Captain in July of 2022
- Mentor new hires within the Region
- Train, coach, and develop employees within the Region
- Travel to sister properties to implement Quality Enhancement Tools and prepare property for auditing.
Ashley Park Retirement
Assistant General Manager
01.2019 - 03.2022
Job overview
- Manage the following departments: Housekeeping, Maintenance, Servers, transportation, and enrichment/activities
- Hire, coach, develop, and discipline employees within areas of responsibility
- Provide back up to the community Sales Leader (provide tours, negotiate/sign leases, and make sales calls)
- Responsible for resident relations
- Associate training
- Provide quality and compliance leadership
- Manage vendor contracts, department budgets, labor hours, associate schedules, and associate meetings
- Assumes community responsibility in the absence of the General Manager.
Ashley Park Retirement
Resident Enrichment Coordinator
01.2016 - 01.2019
Job overview
- Developed a varied creative program of meaningful activities for residents
- Responsible for creating and preparing monthly newsletters and calendars for distribution to all residents and families
- Coordinated quarterly special events while managing life-enrichment budget
- Assist Sales Leader with the planning and delivery of community events
- Appointed Community Team Lead in the absence of a manager
- Trained and able to work in all positions such as: housekeeping, serving, kitchen helper, and managing.
Ashley Park Retirement
Housekeeper
01.2016 - 01.2016
Job overview
- Responsible for the cleanliness of resident rooms, bathrooms, and common areas
- Monitored and documented time logs of room tasks and accomplishments
- Report maintenance issues to Managers immediately
- Organize and restock cart at the end of shift
Server Ashley Park Retirement
01.2014 - 01.2016
Job overview
- Trained new employees in the entire workflow process
- Served food and drink orders quickly and accurately; reset dining room
- Addressed resident complaints with kitchen staff and served replacement menu items promptly.
Education
Trident Technical College
Associates from Science of Nursing
2016
James Island Charter High School
High School Diploma
2013
Skills
- Oral and Written Communication
- Highly Dependable
- Energetic and Positive Work Attitude
- Proficient in Microsoft Office
- Ability to Multi-Task
- Detail Oriented
- Sales Management
- Business Planning
- Operations Management
- Revenue Growth
- Training and Development
Timeline
General Manager
Ashley Park Retirement
03.2022 - Current
Assistant General Manager
Ashley Park Retirement
01.2019 - 03.2022
Resident Enrichment Coordinator
Ashley Park Retirement
01.2016 - 01.2019
Housekeeper
Ashley Park Retirement
01.2016 - 01.2016
Server Ashley Park Retirement
01.2014 - 01.2016
Trident Technical College
Associates from Science of Nursing
James Island Charter High School
High School Diploma
Similar Profiles
Claudia MignoneClaudia Mignone
Event Coordinator at Kings Park Retirement VillageEvent Coordinator at Kings Park Retirement Village
Zana MoirZana Moir
Cook at Hillside Park Retirement HomeCook at Hillside Park Retirement Home
Tania KaurTania Kaur
Caregiver at Pakuranga Park Retirement Village - Real LivingCaregiver at Pakuranga Park Retirement Village - Real Living
Shadavion GrantShadavion Grant
Material Handler at GXO LogisticsMaterial Handler at GXO Logistics
Brian'Nisha LeGreeBrian'Nisha LeGree
B-Mechanic at BoeingB-Mechanic at Boeing