Catherin Graham
Belleville,IL
Summary
Possess strong skills in client focused service, behavioral management, therapeutic communication, and crisis intervention, contributing to safe and positive patient outcomes, enhancing patient well-being and facilitating life groups. Demonstrated ability to maintain calm and professional demeanor under challenging conditions, ensuring high-quality patient care.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Mental Health Technician
St. Louis Children's Hospital
08.2023 - Current
- Established trusting relationships with clients by demonstrating empathy and understanding towards them.
- Maintained accurate records of patient progress and treatment plans.
- Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Developed positive relationships with patients while maintaining professional boundaries.
Precertification Specialist
Pro Unlimited Inc. for CIGNA Payer Solutions
02.2023 - 05.2023
- Documented conversations with nurses, doctors, medical assistants, and/or customers(patients) to create authorizations for surgical procedures, or appointments
- Answered [60]+/- inbound calls per day
- Communicated with patients to provide denial of authorizations/certifications for denied procedures
- Created and sent, Correspondence letters of Authorization approval, or denial, based on the company's MD's decision of medical necessity, for appointments and/or medical procedures
Life Insurance Agent
Primerica
09.2020 - 01.2023
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
Women's Advocate
The Safe House
02.2022 - 05.2022
- As a women's advocate in the Safe House in the central/front office
- Performed as the primary intake specialist
- Held orientations for incoming participants and their dependents
- Assisted in maintaining the cleanliness of the building
- Assisted clients by providing temporary child care
- Assisted clients with applications, forms virtual court hearings and other tasks
Home Health Care Aide
Community Care Systems
01.2016 - 01.2021
- Maintained clean and well-organized environment to promote client happiness and mental health
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships
- Monitored client behaviors and emotional states, reporting concerns to my Supervisor, and documenting information in files
- Engaged with patients through participation in Physical Rehabilitive activity, which helped boost; movement, and improve client's overall motor skills
Registered Medical Assistant
SLU Care OBGYN
09.2012 - 09.2013
- Used EPIC software to process patient payments and update accounts
- Recorded vital signs and medical history for patients, answered general questions and prepared patients for physician
- Assisted with GYN procedures by preparing solutions and cleaning and autoclaving equipment
- Conducted patient interviews to gather health history, about current medical issues
- Organized charts, documents and supplies to maintain team efficiency
- Administered rapid tests, to help clinical staff assess conditions
Education
Certificate - Medical Assisting
CALC Ins of Tech
Fairview Heights, IL01.2012
Some College - Psychology
Southern Illinois University-Edwardsville
Edwardsville, ILHigh school diploma - General Studies
Belleville High School-West
Belleville, IL05.2001
Skills
- Crisis Intervention
- Team Collaboration
- Conflict Resolution
- Time Management
- BLS Certification
- Strong De-Escalation Techniques
Certification
RMA
Locations
- Fairview Heights, IL, 01/12/12
- Edwardsville, IL, 05/01/04
- Belleville, IL, 05/01/01
Personal Information
Authorized To Work: US
Accomplishments
- 4.0 GPA Medical Assistant Program 2012
- Outstanding Preceptor Award, July of 2024
Timeline
Mental Health Technician
St. Louis Children's Hospital
08.2023 - Current
Precertification Specialist
Pro Unlimited Inc. for CIGNA Payer Solutions
02.2023 - 05.2023
Women's Advocate
The Safe House
02.2022 - 05.2022
Life Insurance Agent
Primerica
09.2020 - 01.2023
Home Health Care Aide
Community Care Systems
01.2016 - 01.2021
Registered Medical Assistant
SLU Care OBGYN
09.2012 - 09.2013
Some College - Psychology
Southern Illinois University-Edwardsville
Certificate - Medical Assisting
CALC Ins of Tech
High school diploma - General Studies
Belleville High School-West
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