Catherine Acuff
Winnie,TX
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
7
7
years of professional experience
Work History
Office Assistant
Coastal Chemical Cleaning, LLC
Anahuac, TX
01.2023 - Current
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Maintained an organized filing system of paper documents and electronic files.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Coordinated travel arrangements for staff, including flight and hotel bookings.
Manager
Cafe Elite
Renton, WA
08.2020 - 03.2021
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Established processes to ensure efficient workflow throughout the organization.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Manager
Rainier Valley Coffee
Renton, WA
02.2018 - 08.2020
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Coached, mentored and trained team members in order to improve their job performance.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Lead Barista
Mocha Madness
Renton, WA
07.2017 - 01.2018
- Provided guidance to employees on proper safety protocols when handling food items or operating machinery.
- Developed effective relationships with customers through friendly interactions and excellent product knowledge.
- Created engaging displays for promotional materials such as menus or flyers.
Education
High School Diploma -
Liberty High School
Renton, WA06-2017
Skills
- Customer Service
- Scheduling
- Calendar Management
- Social Media and Promotions
- Verbal Communication
- Supply Restocking
- Travel Coordination
Timeline
Office Assistant
Coastal Chemical Cleaning, LLC
01.2023 - Current
Manager
Cafe Elite
08.2020 - 03.2021
Manager
Rainier Valley Coffee
02.2018 - 08.2020
Lead Barista
Mocha Madness
07.2017 - 01.2018
High School Diploma -
Liberty High School
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