Catherine Ann Skavlem-Short
Moorhead,MN
Summary
Dynamic Patient Access Representative with proven expertise in patient registration and insurance verification at Sanford Medical Center. Adept at enhancing patient experiences through exceptional customer service and meticulous compliance with Medicare guidelines. Skilled in electronic medical records management, consistently streamlining processes to improve efficiency and accuracy in patient care.
Overview
20
20
years of professional experience
Work History
Patient Access Representative
Sanford Medical Center
Fargo, ND
01.2024 - Current
- Compiled information from patients and caregivers or family members to identify care concerns.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system as needed.
- Obtained informed consent and payment documentation from patients and filed in system.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Answered phones promptly in a professional manner.
- Greeted patients and visitors in a courteous and professional manner.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
Security Officer
City of Fargo
Fargo, ND
06.2005 - 11.2023
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Performed first aid and CPR when necessary during emergency situations.
- Guarded restricted areas to prevent unauthorized entry.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Assisted with crowd control during large events held at the facility.
- Operated communication systems between officers stationed throughout the facility.
- Maintained accurate logs of all security related activities.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Searched bags manually to identify prohibited items and contraband.
Correctional Officer
James River Correctional Center
Jamestown, ND
10.2017 - 01.2019
- Reviewed incident reports submitted by subordinates concerning violations of policy or procedure observed during shift changes.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Detected potential threats and quickly defused conflicts.
- Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
- Implemented rehabilitation programs aimed at reducing recidivism among inmates.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Counseled inmates and responded to legitimate questions, concerns and requests.
- Responded to emergencies and incidents, such as fights or attempted escapes, using appropriate restraint techniques.
- Performed head counts, checking cells for missing inmates.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Inspected locks, window bars, doors, and security systems to support escape prevention.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
Education
Associate of Science - Criminal Justice
Moorhead Tech
Moorhead05-1989
Skills
- Patient registration
- Patient account creation
- Medicare compliance
- Insurance verification
- Electronic medical records
- Customer service
References
References available upon request.
Timeline
Patient Access Representative
Sanford Medical Center
01.2024 - Current
Correctional Officer
James River Correctional Center
10.2017 - 01.2019
Security Officer
City of Fargo
06.2005 - 11.2023
Associate of Science - Criminal Justice
Moorhead Tech
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