Catherine Art
Fort Wayne,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Broad experience includes management, staff development, scheduling, accounting, accounts receivable, and invoicing. Recognized for exemplary customer service and team collaboration.
Overview
23
23
years of professional experience
Work History
Store Manager
Dollar Tree Discount Store
Fort Wayne, IN
05.2023 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Store Manager
Bed Bath and Beyond
Fort Wayne, IN
02.2023 - 05.2023
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of employee performance reviews.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
Operations Manager
Bed Bath and Beyond
Fort Wayne, IN
02.2017 - 03.2023
- Monitored progress by establishing plans, budgets and measuring results.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Supported accident investigations and prepared related paperwork.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Sales Associate
Bed Bath and Beyond
Fort Wayne, IN
06.2001 - 02.2017
- Suggested ideas for improving store operations and increasing profits.
- Scheduled shifts for fellow associates during peak traffic times.
- Built and maintained relationships with peers and upper management to drive team success.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed trusting relationships with customers by making personal connections.
Education
Some College (No Degree) - Office Administration
Ohio State Branch (Rhodes)
Lima, OHSome College (No Degree) - Medical Secretarial
Ivy Tech
Fort Wayne, INSkills
- Shift Scheduling
- Operations Management
- Outstanding Communication Skills
- Shift Checklists
- Flexible Schedule
- Customer Relations
- Employee Supervision and Motivation
- Training and Mentoring
- Team Leadership
- Policies and Procedures
- Payroll Management
- Multitasking and Organization
References
References available upon request.
Timeline
Store Manager
Dollar Tree Discount Store
05.2023 - Current
Store Manager
Bed Bath and Beyond
02.2023 - 05.2023
Operations Manager
Bed Bath and Beyond
02.2017 - 03.2023
Sales Associate
Bed Bath and Beyond
06.2001 - 02.2017
Some College (No Degree) - Office Administration
Ohio State Branch (Rhodes)
Some College (No Degree) - Medical Secretarial
Ivy Tech
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