Catherine Auffhammer
Campbell,New York
Summary
Dynamic customer service professional with experience at The Dairy Barn and Indiana Wesleyan University. Skilled in enhancing customer engagement and satisfaction through effective communication and teamwork. Proven ability to manage high-pressure situations while maintaining a clean and organized workspace. Proficient in order taking and cash handling, ensuring a seamless customer experience.
Overview
1
1
year of professional experience
Work History
Ice Cream Server
The Dairy Barn
04.2024 - Current
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
Call Center Representative
Indiana Wesleyan University
01.2025 - 04.2025
- Called prospective students of Indiana Wesleyan University and encouraged them to attend a visit day, fill out an application, or answer any questions they had.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Bachelor of Arts - Entrepreneurship
Indiana Wesleyan University
Marion, IN04-2028
High School Diploma -
Campbell Savona Jr/Sr High School
Campbell, NY06-2024
Skills
- Customer engagement
- Teamwork
- Customer service
- Patience and empathy
- Cleaning and organization
- Excellent communication
- Working under pressure
- Order taking
Timeline
Call Center Representative
Indiana Wesleyan University
01.2025 - 04.2025
Ice Cream Server
The Dairy Barn
04.2024 - Current
Bachelor of Arts - Entrepreneurship
Indiana Wesleyan University
High School Diploma -
Campbell Savona Jr/Sr High School
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