Catherine Baldwin
Revenue Cycle Supervisor
Oakley,CA
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved 85% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Skilled at improving processes, maximizing team productivity and reducing costs to achieve sustainable nursing home operations. Familiar with employee motivation and retention strategies, resident relations and accreditation requirements. Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
1
1
year of post-secondary education
Work History
Patient Access Supervisor
John Muir Medical Center
Walnut Creek, CA
09.2021 - 09.2021
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
Revenue Cycle Supervisor
Optum/United Health Group
Walnut Creek, CA
03.2021 - 03.2021
- Monitored department KPIs and employee performance and adjusted plans to meet daily and monthly goals.
- Strengthened team relationships and effectiveness with hands-on and motivational approach.
- Created monthly schedules, maintained time records and submitted payroll with help of Epic.
- Conducted audits of registrations, insurance verifications and insurance denials every daily.
- Trained, evaluated and challenged team of 45 personnel.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Education
Phlebotomy License - Phlebotomy
Contra Costa Career College
Antioch, CA 01.2010 - 02.2011
Skills
Fee Collection
Information Collection
Medical terminology
Insurance billing
Eligibility Determination
Statistical Data Management
Insurance Verification
Epic System knowledge
Timeline
Patient Access Supervisor
John Muir Medical Center
09.2021 - 09.2021
Revenue Cycle Supervisor
Optum/United Health Group
03.2021 - 03.2021
Phlebotomy License - Phlebotomy
Contra Costa Career College
01.2010 - 02.2011