Summary
Overview
Work History
Education
Skills
Personal Information
Additional Information - Objective
Timeline
Hi, I’m

Catherine Bassett

Georgetown

Summary

Dedicated Customer Service Professional with practiced interactive skills to deliver premium customer service to clients. Offering collaborative and adaptive skills to work seamlessly with team members in a fast-paced environment to drive the attainment of collective goals.

Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone.

Overview

12
years of professional experience

Work History

Trio Manos LLC

Office manager
01.2019 - 02.2025

Job overview

  • Managing Office Supplies: Ensuring that the office is well-stocked with necessary supplies, from stationery to pantry items. This involves keeping track of inventory, placing orders, and managing relationships with suppliers.
  • Scheduling: Coordinating meetings, appointments, and travel arrangements for senior staff. This task requires meticulous attention to detail to avoid scheduling conflicts and ensure that all logistics are handled smoothly.
  • Documentation: Maintaining and organizing important documents, records, and files. Effective documentation is crucial for compliance, reference, and smooth office operations.
  • Vendor Management: Liaising with external vendors and service providers to ensure the office infrastructure is maintained. Building strong relationships with reliable vendors ensures timely service and high-quality work.
  • Budgeting: Assisting in budget preparation and monitoring office expenses. This involves careful planning and tracking to ensure the office operates within its financial means.
  • Payroll: Overseeing the payroll process and ensuring timely payments to employees. Accurate and timely payroll management is crucial for maintaining employee satisfaction and trust.

GC Services

Collection Agent
09.2017 - 10.2018

Job overview

  • Negotiated payment terms and methods when right party reached
  • Utilized varies skip tracing techniques and collection strategies in order to negotiate payment arrangements on high collectability or value accounts
  • Overcome stalls and objections and suggest money sources for debt payment
  • Utilize payment options and secure information
  • Negotiate settlements outside of normal guidelines, authorize credit bureaus deletions, negotiate payment arrangements over a longer span of time than normal
  • Maintained accurate records of all collection activities, allowing for better tracking and analysis of performance metrics.

Black Meg 43

Manager
01.2013 - 05.2017

Job overview

  • Open and close the restaurant
  • Hire, train and mentor new staff members
  • Schedule shifts and assign table sections to waitstaff
  • Resolve customer questions and complaints professionally
  • Conduct payroll activities accurately and on time
  • Ensure the restaurant follows health and safety regulations
  • Place orders for ingredients, utensils and equipment as stock is depleted or damaged
  • Source better deals on resources and equipment as needed
  • Record all income and expenses, make sure cash registers are balanced at the end of every shift
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Education

Coursea

Associate of Science from Psychology
01-2026

University Overview

Essential Education
Austin, TX

GED
03.2021

University Overview

Skills

  • Routine Decision-Making
  • Communication
  • Attention to Detail
  • Customer service
  • Organizational skills
  • Office administration
  • Payroll and budgeting
  • Relationship building
  • Staff management
  • Staff training and development
  • Active listening
  • Critical thinking

Personal Information

Personal Information
Title: Customer Service Representative

Additional Information - Objective

Additional Information - Objective
Dedicated Customer Service Professional with practiced interactive skills to deliver premium customer service to clients. Offering collaborative and adaptive skills to work seamlessly with team members in a fast-paced environment to drive the attainment of collective goals.

Timeline

Office manager
Trio Manos LLC
01.2019 - 02.2025
Collection Agent
GC Services
09.2017 - 10.2018
Manager
Black Meg 43
01.2013 - 05.2017
Coursea
Associate of Science from Psychology
Essential Education
GED

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Catherine Bassett