Catherine Bautista

Summary

Dynamic Customer Service Representative with Globe Telecom, skilled in complaint resolution and account updating. Proven track record of enhancing customer satisfaction through tailored support and effective problem-solving. Recognized for maintaining a calm demeanor while addressing complex issues, ensuring high standards of service and fostering lasting customer relationships.

Work History

Customer Service Representative

Globe Telecom

Responded to customer requests for products, services, and company information.
Sought ways to improve processes and services provided.
Followed up with customers about resolved issues to maintain high standards of customer service.
Cross-trained and provided backup support for organizational leadership.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

Ab Mass Communication

Far Eastern University

Manila Philippines

Skills

Complaint resolution
Account updating
Scheduling

Calm demeanor
Customer service

Timeline

Customer Service Representative

Globe Telecom

Ab Mass Communication

Far Eastern University

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