Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Bentley

Bowie,MD

Summary

Agile and adaptable team leader with stellar management history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

47
47
years of professional experience

Work History

Shift Supervisor, Care Concierge, and Cashier

CVS Health
Edgewater, MD
08.2016 - Current
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Worked with team members to improve performance and implement training updates.
  • Helped store management meet standards of service and quality in daily operations.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Applied security, safety and loss prevention strategies during shifts.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Developed and nurtured lasting relationships with customers through dedicated assistance, issue resolution and kindness.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Monitored self-checkout systems and provided help in resolving complex problems.

Clerk Cashier

Homestead Gardens
Davidsonville, MD
04.2016 - 08.2016
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Captain Retail Re-set Team

SAS
Bowie, MD
09.2015 - 05.2016
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Maintained material and stock levels consistent with business requirements while meeting target capital objectives.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.

Health and Beauty Care Manager

Giant Food Stores
Bowie, MD
08.1975 - 08.2015
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.

Education

Nursing

Prince George's Community College
Upper Marlboro, MD

High School Diploma -

Potomac High School
Oxon Hill, MD
06.1975

Skills

  • Negotiation
  • Inventory control and record keeping
  • Staff management
  • Business Administration
  • Cash handling expertise
  • Consulting
  • Business planning
  • Budgeting
  • Conflict resolution techniques

Timeline

Shift Supervisor, Care Concierge, and Cashier

CVS Health
08.2016 - Current

Clerk Cashier

Homestead Gardens
04.2016 - 08.2016

Captain Retail Re-set Team

SAS
09.2015 - 05.2016

Health and Beauty Care Manager

Giant Food Stores
08.1975 - 08.2015

Nursing

Prince George's Community College

High School Diploma -

Potomac High School

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