Catherine Bilano
Magnolia,TX
Summary
Dynamic Office Manager with a proven track record at Element Dental, enhancing operational efficiency through effective scheduling and inventory control. Skilled in customer relations and conflict management, I successfully improved patient satisfaction scores and streamlined billing processes, fostering a productive and harmonious workplace environment.
Overview
27
27
years of professional experience
Work History
Office Manager
Element Dental
Conroe, TX
10.2017 - Current
- Supported daily office operations by coordinating tasks and keeping workflow moving among staff.
- Assisted with patient appointment scheduling and staff meeting calendars to maintain productivity.
- Tracked inventory levels and replenished office supplies for daily business needs.
- Developed office procedures and introduced process updates to improve operational efficiency.
Office Manager
Castle Dental, Smile Brands
Humble, TX
01.2000 - 11.2012
- Coordinated office operations and maintained efficient workflow among staff.
- Managed scheduling for patient appointments and staff meetings to optimize productivity.
- Oversaw inventory management, ensuring adequate supplies for daily operations.
- Developed and implemented office procedures to enhance operational efficiency.
- Cultivated positive relationships with patients through effective communication and service excellence.
- Provided training and support to new hires on administrative protocols and software usage.
- Streamlined billing processes, improving accuracy in patient account management.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Led initiatives to improve patient experience, resulting in increased satisfaction scores.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Education
High School Diploma -
Klein Oak High School
Spring, TX05.1996
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Document management
- Clerical support
- Account reconciliation
- Credit and collections
- Relationship building
- Scheduling
- Inventory control
- Staff management
- Employee supervision
- Conflict management
- Staff hiring
- Employee training
- Team bonding
- Compliance monitoring
- Time management
- Attention to detail
- Multitasking and organization
- Verbal and written communication
Timeline
Office Manager
Element Dental
10.2017 - Current
Office Manager
Castle Dental, Smile Brands
01.2000 - 11.2012
High School Diploma -
Klein Oak High School