Catherine Bishop
McKinney
Summary
Results-driven customer service professional with extensive experience in retail leadership, team supervision, client relations, and business operations. Demonstrated success in handling customer concerns, processing transactions, maintaining accurate records, and supporting daily operations in high-volume environments. Known for building strong customer relationships, leading teams effectively, and providing exceptional service with professionalism, integrity, and attention to detail.
Overview
5
5
years of professional experience
Work History
Supervisor
Home Depot
Plano, TX
01.2021 - Current
- Lead and support team members in a high-volume retail environment.
- Provide exceptional customer service by assisting customers with purchases, product information, and issue resolution.
- Coach and train associates on company policies, procedures, and customer service expectations.
- Handle customer escalations and resolve concerns while maintaining a positive customer experience.
- Assist with daily operations, merchandising, inventory management, and department organization.
- Monitor performance and support operational goals and productivity standards.
- Manage multiple responsibilities while maintaining accuracy and attention to detail.
- Foster teamwork and maintain a professional, customer-focused environment.
Barista Manager
Hillside Coffee Bar
McKinney, TX
10.2025 - Current
- Handle cash transactions, payment processing, and register balancing with accuracy.
- Supervise, train, and support team members to ensure efficient operations and excellent customer experiences.
- Assist with employee scheduling, shift coverage, and workflow coordination.
- Resolve customer concerns professionally and effectively.
- Monitor inventory levels and assist with ordering and supply management.
- Support sales goals through product recommendations and customer engagement.
Operations Coordinator
Gold & Silver
Plano, TX
11.2024 - 01.2026
- Assisted customers with financial transactions and account-related inquiries while providing exceptional service.
- Maintained accurate records of transactions, inventory, and client information.
- Handled confidential financial data with professionalism and discretion.
- Processed payments and ensured accuracy in daily operations.
- Resolved customer concerns and provided solutions to enhance customer satisfaction.
- Communicated effectively with clients in person, by phone, and through email correspondence.
Business Development & Client Coordination Special
Commercial Roofing
Lewisville, TX
06.2022 - 09.2024
- Served as a primary point of contact for customers, vendors, and internal teams.
- Managed client accounts, maintained detailed records, and tracked project information.
- Scheduled appointments and coordinated communications to ensure excellent customer service.
- Prepared reports, correspondence, and documentation using office software.
- Assisted customers with inquiries, updates, and issue resolution.
- Maintained organized databases and ensured accurate data entry.
- Supported sales and business development initiatives through client relationship management.
Education
High School Diploma -
Chesapeake
Chesapeake, VA06-2011
Skills
- Customer Service Excellence
- Relationship Building & Client Retention
- Financial Transaction Processing
- Cash Handling & Cash Reconciliation
- Team Leadership & Employee Training
- Account Support & Problem Resolution
- Sales Support & Cross-Selling
- Data Entry & Record Management
- Confidential Information Handling
- Microsoft Office (Word, Excel, Outlook)
- Google Workspace (Docs, Sheets, Drive)
- Written & Verbal Communication
- Time Management & Multitasking
Attention to Detail & Accuracy
Timeline
Barista Manager
Hillside Coffee Bar
10.2025 - Current
Operations Coordinator
Gold & Silver
11.2024 - 01.2026
Business Development & Client Coordination Special
Commercial Roofing
06.2022 - 09.2024
Supervisor
Home Depot
01.2021 - Current
High School Diploma -
Chesapeake