Mehrab kolivand
San Diego,CA
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Supervisor
Epic Wings N Things
Santee, CA
12.2023 - 08.2024
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Tracked progress on projects and provided timely feedback to staff members.
- Created new strategies for improving customer service standards within the organization.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Trained new employees on company policies, job duties, and performance expectations.
- Complied with company policies, objectives and communication goals.
- Implemented quality control measures, significantly reducing error rates.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
Server/Cashier
Epic Wings N Things
Santee, CA
12.2021 - 08.2024
- Followed company security procedures for handling large sums of money.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Followed health safety guidelines when preparing and serving food products.
- Delivered food orders promptly and courteously.
- Greeted guests and provided menus.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked food before serving it to customers.
Education
High School Diploma -
West Hills High School
Santee, CA06-2023
Business Administration And Management
San Diego State University
San Diego, CASkills
- Customer service excellence
- Goal-Oriented
- Good communication skills
- Employee Motivation
- Safe Food Handling
- Guest Relations
- Order Verification
- Order Accuracy
- POS System Operation
- Dining customer service
- Cash Handling
- Outstanding customer service
- Complaint Handling
- In-store support
Languages
English
Native/ Bilingual
Persian
Native/ Bilingual
Spanish
Limited
Timeline
Supervisor
Epic Wings N Things
12.2023 - 08.2024
Server/Cashier
Epic Wings N Things
12.2021 - 08.2024
High School Diploma -
West Hills High School
Business Administration And Management
San Diego State University
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