Catherine Bond
Severance
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
18
18
years of professional experience
Work History
Office Manager/Owner
Bond Chiropractic & Rehabilitation
03.2007 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Reduced environmental impact by initiating recycling program and promoting paperless processes.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Education
Bachelor of Science - Psychology
Colorado State University
Fort Collins, CO12-2025
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Bookkeeping
- Document management
- Clerical support
- Account reconciliation
- Credit and collections
- Mail handling
- Scheduling
- Scheduling coordination
- Inventory control
- Staff management
- Employee supervision
- Administrative oversight
- Employee training
- Documentation and control
- Policy implementation
- Team supervision
- Event coordination
- Policy and procedure modification
- Information protection
- Technical support
- Banking operations
- Computer skills
- MS office
- Decision-making
- Customer relationship management
- Problem resolution
- Good judgment
- Task delegation
Timeline
Office Manager/Owner
Bond Chiropractic & Rehabilitation
03.2007 - Current
Bachelor of Science - Psychology
Colorado State University
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