Catherine Booth
Gardendale,AL
Summary
Objectives Acquire a business position that will utilize and maximize knowledge, skills, and abilities as a professional community property manager.
Summary of Qualifications I’m currently employed at Neighborhood Management, LLC as a Senior Association Property Manager with 8+ years experience. Earn designations as a certified community manager (CMCA), association management specialist (AMS) and I'm 1 of 9 Professional Community Association Managers (PCAM) in the state of Alabama. I’m experienced in Yardi, QuickBooks, and Microsoft office; I’m also comfortable with using new technology. Recent achievements awarded Member of the Year award from CAI Alabama, Committee Volunteer of the Year, Teamwork award along with being recognized as manager of the year in USDA rental market. I am also been a Red Cross volunteer since 2006. I’m a team player who knows what it takes to be successful and get the job done.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Professional Community Association Manager
Neighborhood Management, LLC
Birmingham, AL
05.2013 - Current
- Earned PCAM designation through CAI, Chapter of Alabama. While also chairing and serving on CAI of Alabama social and golf committees.
- Manage 13 communities including upscale gated community in greater Birmingham and Huntsville markets.
- On-site manager at two different location and manage over 3500 doors.
- Generate professional networks by engaging in professional, industry and government organizations.
- Enforced compliance with community regulations and guidelines.
- Address and quickly resolve resident complaints with speedy and knowledgeable support.
- Developed and adhered to community budgetary restrictions in collaboration with board of directors.
- Analyzed and evaluated monthly and quarterly financial statements.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Manage projects and events to promote community within neighborhoods I manage.
- On boarding new communities
- Train in coming managers
Assistant Community Manager/ Bookkeeper
Turtle Lake Apartments
Birmingham, AL
03.2010 - 05.2013
- In charge of all bookkeeping duties, filing answering multi-line phones, entering resident’s information, answering customer inquiries, accounts payable and receivable.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Collaborated site foreman during interior renovations and construction.
- Oversaw a team of four with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
Community Manager
Covey Chase Apartments
Cullman, AL
06.2005 - 01.2010
- In charge of scheduling maintenance person and work orders
- Customer service and marketing skills while doing application and credit application in order to rent up
- Daily work includes deposits, purchase orders, tenant complaints, answering phone, sending fax, multi-tasking, filing
- As well as Training new managers and helping with file audits for USDA and Tax Credit Properties.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers
- Supervised facilities and services for 200-resident Covey Chase Apartments
Server Shift Leader
Ruby Tuesday’s
Cullman, AL
05.2003 - 06.2005
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Education
Associate’s degree - Applied Science and Business Management
George C Wallace State Community College, WSCC
Hanceville, AL05.2010
Skills
- Administrative Leadership
- Monthly Fee and Payment Collection
- Repair Planning
- Complaints Investigation
- Codes Compliance
- Budget Preparation
- Contract Negotiation
- Insurance Coordination
- Financial Reporting
- Multitasking and Prioritization
- Team Building
- Quickbook, Yardi, Doorking, Dwellinglive
- Customer Relations
Certification
- Professional Community Association Manager (PCAM) through Community Association Institute - 2021
- Association Management Specialist through Community Association Institute - 2015
- Certified Manager of Community Associations through Community Associations Managers Certification Board (CAMICB) - 2014
Timeline
Professional Community Association Manager
Neighborhood Management, LLC
05.2013 - Current
Assistant Community Manager/ Bookkeeper
Turtle Lake Apartments
03.2010 - 05.2013
Community Manager
Covey Chase Apartments
06.2005 - 01.2010
Server Shift Leader
Ruby Tuesday’s
05.2003 - 06.2005
Associate’s degree - Applied Science and Business Management
George C Wallace State Community College, WSCC