Catherine Boston
Grandview,MO
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
6
6
years of professional experience
Work History
Independent Business Owner
Self Employed Services
Grandview, MO
10.2023 - Current
- My team and I clean Airbnbs and get them ready for the next check-in.
- Order supplies as needed
Independent Contractor
SASR Work Solutions
Grandview, MO
08.2022 - Current
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Unloaded delivery trucks and restocked shelves with new product.
Delivery Driver
Sparks Driver
Grandview, MO
03.2022 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Verified deliveries against shipping instructions prior to delivering to customers.
Customer Service Representative
TTEC
Overland Park, KS
04.2021 - 08.2025
- Managed high-volume inbound and outbound calls to address customer inquiries and claims.
- Investigated discrepancies between actual charges and expected premiums.
Seasonal Worker
Assurance
Work From Home
02.2021 - 11.2021
- Conducted research to identify competitive rates and benefits offered by other providers.
- Provided customers with information regarding plan features, pricing, and availability.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
Customer Service Representative 1
CVScaremark
Lee's Summit, MO
10.2019 - 03.2021
- Knowledge of government contracts, including FEP and Medicaid.
- Advanced understanding of computerized claims and customer service tracking systems.
Education
Accidental & Health Or Sickness, Life
Assurance
Kansas City, MO02-2021
Skills
- Small business operations
- Negotiation
- Business growth and retention
- Excellent customer service skills, multitasking, and dispatching
- Self-motivated and efficient at setting appointments and scheduling
- Intermediate understanding of Microsoft Office, and advanced knowledge of computerized claims and tracking services
Timeline
Independent Business Owner
Self Employed Services
10.2023 - Current
Independent Contractor
SASR Work Solutions
08.2022 - Current
Delivery Driver
Sparks Driver
03.2022 - Current
Customer Service Representative
TTEC
04.2021 - 08.2025
Seasonal Worker
Assurance
02.2021 - 11.2021
Customer Service Representative 1
CVScaremark
10.2019 - 03.2021
Accidental & Health Or Sickness, Life
Assurance
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