Catherine Bravo
Woodstock,IL
Summary
Accomplished Office Manager with a proven track record at DecisionOne Dental Partners, enhancing operational efficiency and fostering customer loyalty through exceptional service and organizational skills. Expert in office administration and relationship building, I've driven team productivity and company success by implementing strategic improvements and maintaining high employee morale.
Overview
12
12
years of professional experience
Work History
Office Manager
DecisionOne Dental Partners
10.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Business Assistant
DecisionOne Dental Partners
03.2016 - 08.2021
- Provided exceptional support during periods of high work volume or staffing shortages to maintain a seamless flow of operations.
- Managed complex projects successfully from inception to completion while consistently meeting deadlines under pressure situations.
- Engaged with customers to build business relationships.
- Facilitated strong working relationships among staff members by fostering open lines of communication across departments.
- Optimized workflow management through effective prioritization of tasks, delegation of responsibilities, and follow-up on progress.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Contributed to positive work environment by advocating for employee engagement initiatives and recognition programs.
- mastered the ability to fill openings in the schedule on short notice.
Business Assistant
Minalt and Wojicki Dental Group LLC
08.2014 - 02.2015
- Provided exceptional support during periods of high work volume or staffing shortages to maintain a seamless flow of operations.
- Facilitated strong working relationships among staff members by fostering open lines of communication across departments.
- Managed complex projects successfully from inception to completion while consistently meeting deadlines under pressure situations.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Scheduled to Production goals.
- Treatment Plan coordinator
Dental Front Office Receptionist
Bob Mueller DDS
04.2013 - 08.2014
- Minimized missed appointments through consistent reminder calls.
- Prepared insurance claim forms by hand, explained benefits, and outlined pricing details for procedures and services.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
- Memorized and recorded ADA codes.
- Fostered strong relationships with patients to encourage loyalty, resulting in repeat visits and positive word-of-mouth referrals.
Education
No Degree - Law Enforcement
Elgin Community College
Elgin, ILHigh School Diploma -
Streamwood High School
Streamwood, IL06-2004
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Scheduling and calendar management
- Billing
- Relationship building
- Mail handling
- Scheduling
- Training and coaching
Affiliations
- School District 200
- Scouting America
Timeline
Office Manager
DecisionOne Dental Partners
10.2021 - Current
Business Assistant
DecisionOne Dental Partners
03.2016 - 08.2021
Business Assistant
Minalt and Wojicki Dental Group LLC
08.2014 - 02.2015
Dental Front Office Receptionist
Bob Mueller DDS
04.2013 - 08.2014
No Degree - Law Enforcement
Elgin Community College
High School Diploma -
Streamwood High School
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