Catherine Brown
Minden,LA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
17
17
years of professional experience
Work History
Customer Representative
The UPS Store Inc.
Shreveport, LA
02.2019 - Current
- Responded to customer inquiries via phone, email and chat.
- Provided product and service information to customers.
- Maintained customer records in company database.
- Demonstrated strong problem solving skills in addressing customer issues.
- Assisted customers with purchase decisions based on needs analysis.
- Handled difficult or emotional customer situations with empathy and professionalism.
- Managed large amounts of incoming calls, emails and chats simultaneously.
Assistant Manager
Johnny's Pizza House
Minden, Louisiana
03.2012 - 03.2013
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Crew Member
Johnny's Pizza House
M, LA
06.2007 - 03.2012
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
Education
High School Diploma -
Cotton Valley High School
Cotton Valley, LA05-2006
Skills
- Shipping and receiving understanding
- Call handling
- Customer service excellence
- Quality Assurance
- Payment Processing
Timeline
Customer Representative
The UPS Store Inc.
02.2019 - Current
Assistant Manager
Johnny's Pizza House
03.2012 - 03.2013
Crew Member
Johnny's Pizza House
06.2007 - 03.2012
High School Diploma -
Cotton Valley High School
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