Accomplished operations manager known for relationship building and enhancing customer experience. Successfully coordinated community events and implemented training programs, promoting a culture of teamwork and exceeding organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Health and Recreation Center Manager
Waynoka Property Owners Association
Sardinia, OH
11.2020 - 03.2026
Oversaw daily operations, ensuring compliance with regulations and organizational standards.
Managed scheduling and staffing, optimizing resource allocation for efficiency.
Developed and implemented training programs to enhance team performance and service quality.
Coordinated community events, fostering resident engagement and satisfaction.
Led strategic planning sessions, aligning objectives with community needs and goals.
Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
Personal Trainer/Fitness Instructor
West Clermont Health Plax
Batavia, OH
09.2017 - 12.2020
Designed personalized fitness programs to meet individual client goals and needs.
Conducted regular fitness assessments to track client progress and adjust training plans.
Led group training sessions, fostering a motivating and supportive environment.
Educated clients on nutrition and lifestyle changes to enhance overall wellness.
Implemented innovative training techniques to improve client performance and satisfaction.
Educated clients on proper exercise techniques, reducing risk of injury during workouts.
Motivated clients to stay on track with fitness goals with positive and friendly approach.
Trained clients during strength training, cardio vascular exercise, and stretching.
Assisted clients with personal fitness goals through realistic objectives.
Education
Associate of Science - Sports And Fitness Management
Columbus State Community College
Columbus, OH
06-2006
Skills
Operations management
Staff leadership
Interdepartmental collaboration
Facility management
Staffing
Team supervision
Staff development
Decision-making
Schedule management
Relationship building
Employee motivation
Certification
American College of Sports Medicine Certified Personal Trainer
Timeline
Health and Recreation Center Manager
Waynoka Property Owners Association
11.2020 - 03.2026
Personal Trainer/Fitness Instructor
West Clermont Health Plax
09.2017 - 12.2020
Associate of Science - Sports And Fitness Management
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