Catherine Carreon
Las Chaparritas
Portales,NM
2
Languages
5
years of professional experience
Results-driven individual with extensive experience in customer service roles. Expertise in multitasking and collaborating with teams to maintain high service standards and drive guest satisfaction.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Work History
Restaurant Waiter
1 Year 6 Months- Provided excellent customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to deliver timely and accurate food orders.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Managed multiple tables efficiently during peak hours, demonstrating strong multitasking abilities.
- Cultivated warm relationships with regular customers.
Hotel Front Desk Clerk
3 Years 6 Months- Managed guest check-ins and check-outs efficiently, ensuring smooth operations at front desk.
- Handled reservations using property management software, ensuring accurate booking details.
- Trained new front desk staff on procedures and customer service best practices.
- Coordinated with housekeeping to maintain high standards of room readiness for guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
Education
Bachelor of Science - Forensic Science
Skills
Customer service
Service quality
Cash handling
Upselling techniques
Guest engagement
Problem-solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Restaurant Waiter
Las Chaparritas
04.2025 - CurrentRead More
Hotel Front Desk Clerk
La Quinta Inn & Suites
01.2022 - 07.2025Read More
Eastern New Mexico University
Bachelor of Science from Forensic Science
Read More