Catherine Chen
Hacienda Heights,California
Summary
Aspiring professional seeking opportunity to leverage extensive experience in customer service while fostering growth within an organization.
Overview
7
7
years of professional experience
Work History
Private Tutor
Parents
Hacienda Heights, California
11.2018 - Current
- Provided constructive feedback to students and parents on academic performance.
- Developed effective study strategies to improve student organization and time management.
- Collaborated with parents and teachers to determine student needs, develop tutoring plans, and assess student progress.
- Emphasized importance of good study habits and devised homework schedules to assist students in implementing tailored study plans.
Associate Banker
Chase Bank
Walnut, California
01.2024 - 08.2025
- Assisted clients with account inquiries and transaction processing.
- Collaborated with team members to enhance customer service experiences.
- Handled cash drawer management and balanced transactions daily.
- Maintained knowledge of banking regulations and compliance standards.
- Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
Assistant Store Leader
Kitchen 798
Hacienda Heights, CA
11.2021 - 10.2023
- Supervised daily store operations to ensure efficient workflow and customer satisfaction.
- Assisted customers with product selection based on their individual needs.
- Performed weekly stock counts to maintain accurate inventory levels.
- Kept store properly maintained to specific corporate standards.
Barista Shift Supervisor
Tiger Sugar
Hacienda Heights, CA
02.2021 - 11.2021
- Supervised daily operations ensuring quality beverage preparation and service.
- Resolved customer complaints swiftly to maintain high satisfaction levels.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained a clean and well-stocked work area throughout shifts.
Cashier
Yifang Taiwan Fruit Tea
Hacienda Heights, CA
01.2020 - 11.2021
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Processed sales transactions to prevent long customer wait times.
Poll Worker
Poll Manager
Hacienda Heights, CA
11.2018 - 11.2018
- Facilitated smooth voting processes for diverse community members.
- Monitored voter lines to maintain order and minimize wait times.
- Collected ballots from poll workers at closing time and prepared them for counting.
- Evaluated address information, identifying cards, and registration paperwork for each voter.
Education
Bachelor of Science - International Law
California State University, Los Angeles
Los Angeles, CA12-2025
GED -
Rio Hondo College
Whittier, CA05.2022
High School Diploma -
Los Altos High
Hacienda Heights, CA05.2019
Skills
- Customer service
- Team building
- Time management
- Effective communication
- Problem solving
- Product education
- Receiving support
- Active listening
Timeline
Associate Banker
Chase Bank
01.2024 - 08.2025
Assistant Store Leader
Kitchen 798
11.2021 - 10.2023
Barista Shift Supervisor
Tiger Sugar
02.2021 - 11.2021
Cashier
Yifang Taiwan Fruit Tea
01.2020 - 11.2021
Private Tutor
Parents
11.2018 - Current
Poll Worker
Poll Manager
11.2018 - 11.2018
Bachelor of Science - International Law
California State University, Los Angeles
GED -
Rio Hondo College
High School Diploma -
Los Altos High