Catherine Chen
Hacienda Heights,California
Summary
Aspiring professional seeking opportunity to leverage extensive experience in customer service while fostering growth within an organization.
Overview
7
7
years of professional experience
Work History
Private Tutor
Parents
Hacienda Heights, California
11.2018 - Current
- Provided constructive feedback to students and parents on academic performance.
- Developed effective study strategies to improve student organization and time management.
- Collaborated with parents and teachers to determine student needs, develop tutoring plans, and assess student progress.
- Emphasized importance of good study habits and devised homework schedules to assist students in implementing tailored study plans.
Associate Banker
Chase Bank
Walnut, California
01.2024 - 08.2025
- Assisted clients with account inquiries and transaction processing.
- Collaborated with team members to enhance customer service experiences.
- Handled cash drawer management and balanced transactions daily.
- Maintained knowledge of banking regulations and compliance standards.
- Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
Assistant Store Leader
Kitchen 798
Hacienda Heights, CA
11.2021 - 10.2023
- Supervised daily store operations to ensure efficient workflow and customer satisfaction.
- Assisted customers with product selection based on their individual needs.
- Performed weekly stock counts to maintain accurate inventory levels.
- Kept store properly maintained to specific corporate standards.
Barista Shift Supervisor
Tiger Sugar
Hacienda Heights, CA
02.2021 - 11.2021
- Supervised daily operations ensuring quality beverage preparation and service.
- Resolved customer complaints swiftly to maintain high satisfaction levels.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained a clean and well-stocked work area throughout shifts.
Cashier
Yifang Taiwan Fruit Tea
Hacienda Heights, CA
01.2020 - 11.2021
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Processed sales transactions to prevent long customer wait times.
Poll Worker
Poll Manager
Hacienda Heights, CA
11.2018 - 11.2018
- Facilitated smooth voting processes for diverse community members.
- Monitored voter lines to maintain order and minimize wait times.
- Collected ballots from poll workers at closing time and prepared them for counting.
- Evaluated address information, identifying cards, and registration paperwork for each voter.
Education
Bachelor of Science - International Law
California State University, Los Angeles
Los Angeles, CA12-2025
GED -
Rio Hondo College
Whittier, CA05.2022
High School Diploma -
Los Altos High
Hacienda Heights, CA05.2019
Skills
- Customer service
- Team building
- Time management
- Effective communication
- Problem solving
- Product education
- Receiving support
- Active listening
Timeline
Associate Banker
Chase Bank
01.2024 - 08.2025
Assistant Store Leader
Kitchen 798
11.2021 - 10.2023
Barista Shift Supervisor
Tiger Sugar
02.2021 - 11.2021
Cashier
Yifang Taiwan Fruit Tea
01.2020 - 11.2021
Private Tutor
Parents
11.2018 - Current
Poll Worker
Poll Manager
11.2018 - 11.2018
Bachelor of Science - International Law
California State University, Los Angeles
GED -
Rio Hondo College
High School Diploma -
Los Altos High
Similar Profiles
Shiyu ZhanShiyu Zhan
Babysitter at ParentsBabysitter at Parents
Sergio Pimental CarmoSergio Pimental Carmo
Caregiver at ParentsCaregiver at Parents
Romen JoostenRomen Joosten
Household Cleaner at ParentsHousehold Cleaner at Parents
Daniel LopezDaniel Lopez
Babysitter at ParentsBabysitter at Parents
Adrian RomeroAdrian Romero
Children's Social Worker at Los Angeles County Department of Children and Family Services (DCFS)Children's Social Worker at Los Angeles County Department of Children and Family Services (DCFS)