Catherine Cloyd
Bloomington,IL
Summary
Professional banking leader with solid experience in financial transactions and customer service. Skilled in handling high-volume cash operations, resolving discrepancies, and enhancing team performance. Recognized for strong focus on collaboration, adaptability, and achieving consistent results. Reliable and flexible, adept at meeting changing needs while ensuring accuracy and security.
Overview
2022
2022
years of professional experience
Work History
Head Teller
Mclean County Bank
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency.
- Managed bank tellers schedules, yearly reviews, cross-training.
- Performed the daily auditing and balancing of the total cash flow into and out of the bank.
Compliance Analyst
State Farm Insurance Inc
09.2015 - 04.2021
- Collaborated with cross-functional teams for the successful implementation of new compliance initiatives.
- Monitored adherence to industry regulations, ensuring timely reporting of any discrepancies or violations.
- Served as a subject matter expert on compliance matters, providing guidance and support to colleagues across various departments.
- Prepared documentation and records for upcoming audits and inspections.
Subrogation Claims Representative
State Farm Insurance Inc
09.2006 - 10.2015
- Expedited claim processing by maintaining organized files and diligently tracking ongoing cases.
- Enhanced customer satisfaction by providing timely updates on the status of their subrogation claims.
- Streamlined communication with claimants, insurance adjusters, and attorneys for more efficient case management.
- Collaborated with teammates to identify trends in claim data, developing strategies to improve overall recovery efforts.
Education
Bachelor of Science - Human Resources Management
Sonoma State University
Rohnert Park, CASkills
- Branch operations
- Organization and planning
- Operational efficiency
- Security procedures
Timeline
Compliance Analyst
State Farm Insurance Inc
09.2015 - 04.2021
Subrogation Claims Representative
State Farm Insurance Inc
09.2006 - 10.2015
Head Teller
Mclean County Bank
Bachelor of Science - Human Resources Management
Sonoma State University
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