Catherine Cory
Arby's Restaurant
Fort Wayne,Indiana
6
years of professional experience
Dedicated Shift Manager with a strong focus on enhancing guest experiences and managing team performance. Skilled in employee training, effective communication, and decision-making to drive operational excellence.
Work History
Shift Manager
6 Years- Managed team schedules, optimizing labor resources for peak efficiency.
- Supervised daily operations, ensuring compliance with health and safety standards.
- Trained new staff in customer service protocols and food preparation techniques.
- Implemented inventory control measures, reducing waste and improving cost management.
- Resolved customer complaints swiftly, enhancing overall guest satisfaction ratings.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Hotel Housekeeper
6 Months- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain a clean and tidy environment.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to a positive work environment and maintain the reputation of the hotel.
- Responded promptly to guest requests for additional supplies or services, enhancing guest satisfaction.
- Enhanced guest experience by maintaining high standards of room cleanliness and hygiene.
Sales Associate
4 Months- Delivered exceptional customer service to enhance shopping experience and drive repeat business.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Streamlined checkout processes to reduce wait times, enhancing overall store efficiency and customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma
Skills
Inventory management
Cash handling
Opening procedures
Customer complaints management
Decision-making
Performance management
Team leadership
Staff motivation
Customer service focus
Languages
English
Full Professional
Timeline
Hotel Housekeeper
Hilton Hotels Corporation
08.2022 - 02.2023Read More
Shift Manager
Arby's Restaurant
07.2020 - 07.2026Read More
Sales Associate
Family Dollar
04.2020 - 08.2020Read More
Tinley Park High School
High School Diploma
Read More