Catherine Counihan
Maple Valley,WA
Summary
Starbucks barista with five years of experience and strong relationships with coworkers and customers. Has grown alongside the team and gained experience in training, customer service, daily operations, ordering, and supporting store and customer needs. Known as a dependable and supportive team member, looking to take the next step into a management role and continue growing and contributing to a positive team environment.
Overview
5
5
years of professional experience
Work History
Barista
Safeway Starbucks
Maple Valley, Washington
09.2021 - Current
- Certified Barista Trainer, responsible for training new or existing baristas in beverage preparation, customer service, store operations, and company standards.
- Provide high quality customer service while taking orders, preparing beverages, operating POS systems, and maintaining a clean and organized kiosk.
- Daily Operations Certified, trained in daily operational tasks and expectations for maintaining an efficient Starbucks kiosk.
- Help resolve customer concerns efficiently while maintaining a positive customer experience.
- Work collaboratively with team members and support daily operations during busy periods.
- Have experience assisting with store launch setups and preparing the kiosk for new promotional changes.
- Trained in store and frozen ordering and accurately reading and ordering to PARs.
- Understands the basic fundamentals of schedule writing and considering employees needs and availability.
- Trained in distress procedures.
Substitute Paraeducator
Tahoma School District
Maple Valley, WA
03.2025 - 06.2026
- Support students with varying learning needs and disabilities in classroom and school environments.
- Communicate effectively with teachers and staff to provide a safe, respectful, and productive learning environment.
- Quickly adapt to different classrooms and student needs.
- Supervised students during activities, ensuring safety and promoting positive interactions during lunch and recess.
Education
Tahoma High School
Maple Valley, WA06-2022
Some College (No Degree) -
Green River Community College
Auburn, WASkills
- Beverage Preparation
- Daily Store Operations
- Inventory and Ordering Knowledge
- PAR Level Knowledge
- Store launch preparation
- Understanding of Scheduling and Staffing Needs
- Employee Training and Team Leadership
- Customer Service and Conflict Resolution
- Problem solving
- Organization
- Clear Communication
- Calm and Supportive Under Pressure
Timeline
Substitute Paraeducator
Tahoma School District
03.2025 - 06.2026
Barista
Safeway Starbucks
09.2021 - Current
Tahoma High School
Some College (No Degree) -
Green River Community College