Catherine Creek
City of Los Angeles,CA
Summary
Enterprising store manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
22
22
years of professional experience
Work History
Store Manager
Sprout San Francisco
Santa Monica, CA
09.2019 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Developed new store location from ground up by hiring and training efficient team.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions did all store and window displays.
Assistant Store Manager
Peek Kids
Santa Monica, CA
02.2018 - 04.2019
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Regional Brand Manager
Bony Levy Jewelry
Los Angeles, CA
10.2018 - 12.2018
- Planned, implemented and tracked sales and marketing strategies to promote brand products.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Conceptualized brand identity and developed unique accompanying graphic style and tone for use in communications.
- Organized and delivered training sessions to salespeople for new product content and technological advancements.
Assistant Manager
Nordstrom
Tampa, FL Indianapolis, IN Santa Monica, CA Los CA
10.2000 - 02.2018
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security and handled incidents calmly.
Education
No Degree - Business
University of Hartford
West Hartford, CTHigh School Diploma -
North Central High School
Indianapolis, IN05.
Skills
- Time Management
- Multitasking and Organization
- Store Merchandising
- Customer Service
- Business Leadership
- Problem Anticipation and Resolution
- Management Training
- Sales Strategies
- Team Development
- Program Optimization
- Cash Management
Timeline
Store Manager
Sprout San Francisco
09.2019 - Current
Regional Brand Manager
Bony Levy Jewelry
10.2018 - 12.2018
Assistant Store Manager
Peek Kids
02.2018 - 04.2019
Assistant Manager
Nordstrom
10.2000 - 02.2018
No Degree - Business
University of Hartford
High School Diploma -
North Central High School