Catherine Datcher
Brooklyn,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Call Center Representative
Department of Information Technology
New York, NY
06.2020 - 09.2023
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
Security Officer
Harvard Protection
New York, NY
05.2020 - 06.2021
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
Porter
New York City Housing Authority
Brooklyn, NY
07.2019 - 04.2020
- Ensured that all areas were kept clean and tidy at all times.
- Walked property and grounds, picking up trash and debris to maintain curb appeal.
- Removed leaves and debris from driveway, sidewalks and other areas as directed by management.
- Cleaned building floors by sweeping, mopping or vacuuming.
Education
Bachelor of Science - Human Services
SUNY Empire State College
Saratoga Springs, NYSkills
- Customer Service
- Complaint resolution
- Report Preparation
- Problem-solving skills
- Verbal and written communication
- Data Gathering
- Call handling
Certification
- New York State Security Guard License
- Mental Health First Aid Certificarte
- CPR Certified
Timeline
Call Center Representative
Department of Information Technology
06.2020 - 09.2023
Security Officer
Harvard Protection
05.2020 - 06.2021
Porter
New York City Housing Authority
07.2019 - 04.2020
Bachelor of Science - Human Services
SUNY Empire State College
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